Fatima Ali
Melbourne
Summary
Experienced Retail Sales professional and second year Doctor of Optometry student with foundational knowledge in optometry practice. Successfully supported store operations through effective sales techniques. Demonstrated strong interpersonal skills and reliability in dynamic retail settings. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
8
8
years of professional experience
Work History
Retail Sales Assistant
Original Mattress Factory
12.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns and online orders.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Assisted customers with prompt and polite support in-person and via telephone.
- Provided quotes and answered general enquiries through excellent communication skills
Honours Research
Royal Melbourne Hospital
02.2022 - 10.2022
- Experience in a clinical setting with a focus on excellent patient care
- Highly skilled in electronic medical records (EMR) and similar patient-based services
- Able to work successfully in a multi-disciplinary team
- Collected, collated, and analysed interim patient data for research purposes
Customer Service Agent
Serco Asia Pacific
04.2017 - 03.2022
- Helped large volumes of customers every day with a positive attitude and focus on customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered and managed high volume inbound/outbound calls, chats, and emails to facilitate customer service.
- Demonstrated high attention to detail, organisation and management of multiple tasks and projects simultaneously.
Education
Doctor of Optometry
University of Melbourne
12-2027
Bachelor of Biomedicine (Degree With Honours) - Critical Care
University of Melbourne
11.2022
Bachelor of Science - Human Structure And Function
University of Melbourne
12.2021
Skills
- Critical Thinking
- Sales and upselling aptitude
- Stocking and Replenishing
- Excellent Written and Verbal Communication
- Strong Interpersonal Skills
- Managing Multiple Tasks
Referees
Available upon request
Timeline
Retail Sales Assistant
Original Mattress Factory
12.2022 - Current
Honours Research
Royal Melbourne Hospital
02.2022 - 10.2022
Customer Service Agent
Serco Asia Pacific
04.2017 - 03.2022
Doctor of Optometry
University of Melbourne
Bachelor of Biomedicine (Degree With Honours) - Critical Care
University of Melbourne
Bachelor of Science - Human Structure And Function
University of Melbourne
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