Fatima Al Khatib

To maintain member and employer account details and process a range of superannuation administration functions for members and employers and advisers of various superannuation schemes administered by Mercer, in accordance with legislation, fund rules and agreed service standards. Ensure responsive, accurate and timely information is provided to members and employers regarding superannuation accounts.

• Process member and employer transactions across multiple functions in accordance with agreed service standards.
• Accurately maintain member and employer account details.
• Maintain appropriate records systems to ensure accurate, timely and safe storage of information.
• Suggest changes to business processes to improve processing efficiencies and/or team cooperation; identify system problems and initiate “Service Requests”.
• Adopt team approach to ensure all tasks are completed in accordance with relevant service standards and accurately; actively contribute to positive, productive and cooperative working environment; actively participate in team meetings and performance development processes.
• Maintain up-to-date knowledge and understanding of relevant legislation, scheme rules, processes and practices; cooperate with internal / external audit reviews.
• Provide mentoring, guidance and support to other employees to build knowledge and capabilities across team.