Fatima Auvaa
BRISBANE,BNE
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve
Overview
3
3
years of professional experience
Work History
Qantas Supervisor
OACIS
Auckland Airport , AKL
05.2024 - 01.2025
- Directed and supervised team of 20 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Responded to customer questions regarding products, prices and availability.
- Rostering schedule & daily worksheet
Front of House Agent
Menzies Aviation
Auckland Airport , AKL
01.2022 - 04.2024
- Developed and implemented lean initiatives to improve operational efficiency.
- Provided training on lean principles, tools, and techniques to all levels of staff.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- De-escalated and resolved customer complaints with punctual, polite, and professional service.
- Team leads for the front of house.
Education
Some College (No Degree) - Computer, Mathematics , Music , Drama,English
Mabel Park State High School
Brisbane Australia 11-2006
Some College (No Degree) - Tourism
Online Course
Brisbane Skills
- Operations Management
- Process Improvement
- Staff Management
- Decision-making
- Documentation and reporting
- Customer service
Referees
Jane Fruean Samoa - Qantas Supervisor
contact number - +64223913745
Harmeet Kaur - Oacis Duty Manager
contact number - +6421342055
Roshan Malinda - Oacis Service Manager
contact number - +64223599591
Timeline
Qantas Supervisor
OACIS
05.2024 - 01.2025
Front of House Agent
Menzies Aviation
01.2022 - 04.2024
Some College (No Degree) - Computer, Mathematics , Music , Drama,English
Mabel Park State High School
Some College (No Degree) - Tourism
Online Course
Similar Profiles
Fatima AuvaaFatima Auvaa
Qantas Supervisor at OACISQantas Supervisor at OACIS
Andrew MobegiAndrew Mobegi
Baggage Service Operator at OacisBaggage Service Operator at Oacis
JOSEPH KIOAJOSEPH KIOA
Senior Customer Service Agent (Lead) at OACIS (Qantas Airway)Senior Customer Service Agent (Lead) at OACIS (Qantas Airway)