Fatima Kaadan
Melbourne,Australia
Summary
Organised and dedicated Administrative Assistant with a strong background in front desk operations and client relations, complemented by knowledge in legal procedures and management. Adept at appointment scheduling and document managing with a passion for providing top-tier support in legal and office environments. Known for keen attention to detail, strong decision-making skills and the ability to manage tasks efficiently.
Overview
7
7
years of professional experience
Work History
Front Desk Administrator & Receptionist
Zeno Lawyers
09.2020 - 12.2021
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Greeted clients and visitors, manage incoming calls, and direct inquiries.
- Assisted with drafting legal correspondence, contributing to timely communication between attorneys and clients.
- Completed data entry of legal documents into electronic filing systems.
- Prepared and processed invoices for attorney billing.
Sales Assistant
DISSH
11.2023 - Current
- Built strong relationships with customers, resulting in repeat business and referrals.
- Provided exceptional customer service and maintained comprehensive product knowledge.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Managed sales transactions, stock management, and visual merchandising.
- Greeted customers and helped with product questions, selections, and purchases.
Store Manager
Sheike
12.2021 - 11.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Champion a culture of exceptional customer service, leading by example in providing personalised assistance to customers and resolving escalated issues effectively
- Conduct training sessions and performance evaluations for staff, identifying training needs and providing ongoing coaching to enhance product knowledge and sales skills
- Ensure efficient store operations by managing staffing levels, scheduling, and payroll, while also overseeing administrative tasks such as cash handling and banking procedures
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Sales Assistant - Store Manager
Camilla
01.2018 - 10.2020
- Lead, mentor, and motivate a team of retail associates, fostering a positive and productive work environment to drive sales and achieve targets
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelor of Law -
Victoria University
Melbourne, VIC09.2025
Advanced Diploma of Legal Practice -
RMIT University
Melbourne, VIC10.2020
Skills
- Administrative Support
- Office Management
- Client Relations
- Scheduling and Appointment Coordination
- Document Management
- Database Management
- Front Desk Operations
- Customer Service Excellence
- Communication Skills
- Attention to Detail
- Complex Problem-Solving
Languages
English
Arabic
References
References will be provided upon request.
Timeline
Sales Assistant
DISSH
11.2023 - Current
Store Manager
Sheike
12.2021 - 11.2023
Front Desk Administrator & Receptionist
Zeno Lawyers
09.2020 - 12.2021
Sales Assistant - Store Manager
Camilla
01.2018 - 10.2020
Bachelor of Law -
Victoria University
Advanced Diploma of Legal Practice -
RMIT University
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