Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Awards
Recipient of the Australian Defence Force 2022 Future Innovators Award
Timeline
Generic

Agam Johal

Melbourne,Australia

Summary

Experienced optical professional prepared for role. Skilled in patient management, lens fitting, and eyewear adjustments. Strong focus on teamwork and achieving results, adapting to changing needs seamlessly. Reliable, efficient, and customer-focused with natural ability to foster positive patient relationships. Adept at learning new systems quickly, building consensus among stakeholders, and translating complex information into practical solutions. Passionate about blending customer-centric service with innovative, tech-driven approaches to achieve measurable results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Optical Assistant

Specsavers, Croydon
08.2023 - Current
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, achieving a perfect InMoment score of 10/10 on every review, driving customer loyalty and repeat business.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
  • Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
  • Enhanced sales performance with an Average Dispense Value (ADV) consistently above $370 while maintaining 60+ dispenses per month as a part-timer.
  • Processed insurance claims accurately and efficiently, maximising reimbursements for the practice.
  • Participated in ongoing professional development opportunities within the optical industry to stay current on trends and best practices.
  • Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
  • Collaborated with the optical team to meet monthly sales targets, driving business growth.

Technical Writer

Medium, Remote
06.2020 - Current
  • Managed version control and timely updates of documents through effective project tracking and organisation skills.
  • Delivered 20+ published articles across blogs, social media, and online publications, driving measurable engagement and increased readership.
  • Followed company policies and editorial guidelines to produce error-free content with a 2% revision rate from editors.
  • Utilised exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
  • Generated ideas for new content series or formats based on audience interests and market trends.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
  • Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
  • Developed engaging articles for online publications, resulting in increased readership and social media shares.
  • Wrote compelling, succinct, clear news scripts under tight deadlines.

Tutor

Self-employed
01.2023 - 12.2023
  • Provided homework assistance using specific curriculum and materials.
  • Supported 10+ students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
  • Successfully mentored students who went on to achieve DUX (top academic honor) in high school, demonstrating strong teaching and coaching skills.

Education

Bachelor of Science - Computer And Software Systems

The University Of Melbourne
Parkville, VIC
12.2026

Skills

  • Customer engagement
  • Efficient appointment management
  • Frame selection
  • Product upselling
  • Optical dispensing
  • Prescription interpretation
  • Optical sales
  • Eyeglass repair
  • Contact lens fitting
  • Data analytics
  • Big data processing
  • Software debugging
  • Machine learning
  • Technical research

Accomplishments

  • Recipient of the Australian Defence Force 2022 Future Innovators Award offered by the Chief of the Defence Force, Angus J Campbell
  • Recipient of The Wharton University Of the Pennsylvania Global Youth Program, offered by Eli J. Lesser
  • Recipient of The Harvard Crimson Global Essay Competition offered by Harvard University
  • Recipient of the Victoria Coding Challenge offered by the Mathematics Association of Victoria
  • Recipient of the Certificate of Merit In Upstep’s 8th International Chess Tournament, offered G.M Vishwanathan Anand
  • SAT 1490 score, receiving 99th percentile in 2.3 million test takers
  • Aashrya developed an app for older generation living in India who find it hard to locate services.
  • Studied in High school: Physics, Specialist Maths, Chemistry, Biology, Methods and English Language
  • Studied in University: Calculus, Physics, Design of Algorithms, Computer Systems, Networking and switching, Foundations Of Computing, Object Oriented Programming

Certification

  • Level 2 - Certified Level 2 Dispenser
  • Level 3 - Midst of completing Level 3 Dispensing
  • AWS Cloud Club Captain
  • AWS Certified Cloud Practitioner (In Progress)
  • AWS Certified Solutions Architect (In Progress)

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Awards

  • Recipient of the Australian Defence Force (ADF) 2022 Future Innovators Award – offered by Chief of the Defence Force, Angus J. Campbell, for exceptional achievement in STEM.
  • Recipient of The Wharton University of Pennsylvania Global Youth Program Award – awarded by Eli J. Lesser for excellence in global leadership and innovation.
  • Recipient of The Harvard Crimson Global Essay Competition Award – recognized by Harvard University for exceptional writing and critical thinking skills.
  • Recipient of the Victoria Coding Challenge Award – presented by the Mathematics Association of Victoria for outstanding programming ability.
  • Recipient of Certificate of Merit in Upstep’s 8th International Chess Tournament – awarded by Grandmaster Vishwanathan Anand for competitive chess performance.
  • SAT Score: 1490 (99th percentile) – among the top 2.3 million test takers globally.
  • Captain of Box Hill High School Chess Team – led the team in competitive events, demonstrating strategic thinking and leadership.
  • Tennis Player (Singles and Doubles) – represented East Croydon Kilsyth Tennis Club in local competitions.
  • Founder of Aashraya – developed an app to help the older generation in India easily locate essential services.


Recipient of the Australian Defence Force 2022 Future Innovators Award

  • Australian Defence Force Future Innovators Award (2022)
    Recognized by the Australian Defence Force and presented under the patronage of the Governor-General.
    Awarded to outstanding Year 12 students for exceptional achievement and innovation in STEM.
    Selected from a competitive pool of candidates for demonstrating strong leadership, problem-solving, and potential to contribute to Australia’s future in science and technology.
    Received $550 grant from the Department of Defence in recognition of this accomplishment.

Timeline

Optical Assistant

Specsavers, Croydon
08.2023 - Current

Tutor

Self-employed
01.2023 - 12.2023

Technical Writer

Medium, Remote
06.2020 - Current

Bachelor of Science - Computer And Software Systems

The University Of Melbourne

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Agam Johal