FAVOUR ONOBHAMIORIOBE
DAAYIS PALM ESTATE ,ABUJA
Summary
Experience and professional Community Health Worker with a polite and successful track record in providing high-quality patient care and administrative support. Skilled in conducting assessments, developing care plan, coordinating resources to promote health, prevent diseases and managing multiple project with accuracy and efficiency. Demonstrates exceptional organizational skills and the ability to handle various responsibilities simultaneously. Strong communicator with excellent planning abilities and a detail-oriented, team-focused approach to healthcare coordination. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company's success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
Presidential Amnesty Programme
10.2023 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Approved and terminated customer contracts upon request.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Head Baker
Wiltonono Cakes And Catering
03.2018 - 04.2023
- Developed unique recipes and confections to set bakery apart from competition.
- Assisted with creating promotions to highlight bakery offerings and drive sales.
- Oversaw budgets and cost controls to maintain efficient operations.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Maintained adequate coverage for peak business hours by setting effective employee schedules and leave policies.
- Complied with health and safety codes to protect staff and customers.
- Resolved customer concerns with positive approach and constructive strategies.
School Health Assistant
University Of Benin Teaching Hospital
04.2021 - 03.2022
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Set up educational programs for clinical staff to enhance skills and knowledge.
- Enabled timely service reimbursements by liaising with insurance companies.
- Implemented new policies and educated staff on changes.
Education
Bachelor of Science - Health Education (HSE)
University of Benin
Edo State08.2022
WASSC -
Opoji Secondary Commercial School
Edo State 08.2017
Basic Education -
Zanna Royal Academy
Edo State 08.2015
Skills
- Technical Support
- Reproductive Health
- Health Education
- Family planning
- Progress Monitoring
- Case Management
- Call Control
- Report Preparation
- Data Gathering
- Communication
- Building rapport
- Interpersonal Skills
Certification
- HSE Level 1-3
- IOSH working Safely
- Introduction to public health
INTEREST
Running
Watching Movies
Travelling
Listening to Music
Reading
Swimming
REFEREE
Available On Request
Timeline
Call Center Representative
Presidential Amnesty Programme
10.2023 - Current
School Health Assistant
University Of Benin Teaching Hospital
04.2021 - 03.2022
Head Baker
Wiltonono Cakes And Catering
03.2018 - 04.2023
Bachelor of Science - Health Education (HSE)
University of Benin
WASSC -
Opoji Secondary Commercial School
Basic Education -
Zanna Royal Academy
- HSE Level 1-3
- IOSH working Safely
- Introduction to public health
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