Mateo Gomez
Brisbane,QLD
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Enercare
02.2022 - 06.2023
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Enviromental Engineer Junior
SKG Tecnologia
10.2021 - 01.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Performed environmental site assessments and provided remediation recommendations.
- Prepared, reviewed and updated environmental investigation reports for clients.
- Served as technical consultant on environmental policies to maintain regulatory compliance.
- Disposed and managed waste products.
Barista
Maria Cafe
04.2021 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Bartender
El Templo
10.2019 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bar Waitress
El Templo
03.2018 - 10.2019
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Performed opening and closing duties within bar area according to schedule.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
Customer Service Support Representative
Cox Communications
12.2017 - 03.2018
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor of Science - Environmental Engineering
Universidad Sergio Arboleda
Colombia04.2023
Skills
- Training Programs
- Political Knowledge
- Union Negotiations
- Reviewing Resumes
- Google Spreadsheets
- Team Productivity
- Customer Relations
- Mentoring
- Performance Improvement
- Environmental Emissions Reporting
- Safe Food Handling Procedures
- Microsoft Office
- Customer Escalations
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Supervisor
Enercare
02.2022 - 06.2023
Enviromental Engineer Junior
SKG Tecnologia
10.2021 - 01.2022
Barista
Maria Cafe
04.2021 - 08.2021
Bartender
El Templo
10.2019 - 02.2020
Bar Waitress
El Templo
03.2018 - 10.2019
Customer Service Support Representative
Cox Communications
12.2017 - 03.2018
Bachelor of Science - Environmental Engineering
Universidad Sergio Arboleda
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