Caitlin Jiear
Port Macquarie,NSW
Summary
I am a passionate Makeup Artist and Beauty Therapist and am about to start studying for a Diploma of Beauty Therapy this year. I have undergone lots of training both through schooling and also in the workplace. I have continued to provide Beauty and Makeup treatments for family, friends and local community theatre organisations since taking a break from the industry. Now that my partner and I have recently moved to Port and have settled into our home, I am eager and ready to dive back into my career as a Beauty Therapist.
I have had a passion for this industry my whole life, and hope to find a workplace I can continue to grow in.
Overview
6
6
years of professional experience
Work History
Colour Specalist
Mecca Maxima
08.2017 - 08.2020
- Educated customers on latest makeup trends and techniques
- Developed innovative makeup looks that match the customer's style and personality
- Provided makeup services to enhance a client's natural beauty and create a desired look
- Provided makeup services for special occasions, such as weddings and formals, resulting in high customer satisfaction
- Assisted in the training of new retail staff
- Performed cashier duties in a high-volume retail environment
- Worked with high sales targets and daily goals to meet budget expectations.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Explained the benefits of skin care products to clients.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Educated clients on proper skin care techniques and ideal products suitable to their needs.
Cocktail Bar Manager
The Narellan Hotel
08.2020 - 05.2022
- Created Weekly Cocktails, to match themed events such as Australia Day and Valentine's Day, and also to use up excess stock items
- Trained and supervised new bar staff on menu items, customer service, and safety protocols
- Developed seasonal cocktail menus based on current food menus, customer feedback and seasonal ingredients
- Assisted with event-function planning and execution, resulting in successful and well attended events
Assistant Manager
X-Golf Macarthur
05.2022 - 06.2023
- Analyzed customer feedback to identify areas for improvement and implemented strategies to increase customer satisfaction
- Worked with High Tech Golf Simulators, ensuring they were running smoothly, fixing any technical issues that occurred on the spot
- Booking, planning and running functions and events, including making food, organising bar tabs, taking payments etc
- Weekly stock ordering and inventory counts
Customer Service Representative
Dan Murphys
10.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Diploma of Screen and Media Makeup -
Canberra Makeup Academy
2017
Certificate 3 in Beauty Therapy -
Canberra Institute of Technology
01.2018
NSW RSA + RCG -
Sydney
2021
Year 11 -
Trinity Catholic College
Skills
- Creativity
- Time Management
- Ability to Learn Quickly
- Product Knowledge
- Appointment Scheduling
- Colour Theory Understanding
- Client Relationship Building
- Waxing and Hair Removal Techniques
- Lash and Brow Maintenance
- Dye and Tint Application
- Waxing Services
- Bridal Makeup Application
- Client Consultations
Timeline
Customer Service Representative
Dan Murphys
10.2023 - Current
Assistant Manager
X-Golf Macarthur
05.2022 - 06.2023
Cocktail Bar Manager
The Narellan Hotel
08.2020 - 05.2022
Colour Specalist
Mecca Maxima
08.2017 - 08.2020
Diploma of Screen and Media Makeup -
Canberra Makeup Academy
Certificate 3 in Beauty Therapy -
Canberra Institute of Technology
NSW RSA + RCG -
Sydney
Year 11 -
Trinity Catholic College
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