Charlotte Plumb
Eltham North
Summary
Goal orientated and professional Makeup Artist and Hair Stylist with 5 years of industry experience in makeup applications for photoshoots, film and other events. Known for strong communication skills, and extensive knowledge of hair and makeup products. Proven to build lasting relationships with clients
Overview
4
4
years of professional experience
Work History
Senior Colour Specialist
MECCA Brands
04.2023 - Current
- Effectively manage a team of 20 makeup artists.
- Performing makeup applications at an advanced level.
- Observe areas of opportunity and drive change where necessary to achieve KPI's and customer satisfaction.
- Hosting makeup workshops and demonstrations, educating team members on current trends and techniques.
- Collaborating with photographers and stylists to achieve desired looks for film and photoshoots, ensuring high quality results.
- Selected to attend special VIP events performing hair and makeup artistry on industry experts and social media influencers.
- Setting a high standard of makeup artistry for the team to look up to and strive toward.
- Manage difficult interactions between makeup artists and the customer, and navigating ways to achieve satisfaction between both parties.
- Building and maintaining professional relationships with customers.
- Effectively working in a team with other makeup artists.
- Optimising customer experience by going above and beyond when delivering makeup services.
- Frequently visit other stores such as Doncaster and Highpoint to Assess and Upskill their makeup artists.
- Mentoring aspiring makeup artists, giving guidance on the best practices in the industry.
- Communicating with higher management team on how the makeup team is tracking.
Colour Specialist
MECCA Brands
06.2022 - 04.2023
- Perform makeup applications for customers.
- Provided recognised high quality customer service while skillfully applying makeup for
- Participated in ongoing training sessions to stay current on industry trends, new products, and best practices in makeup artistry.
- Co-hosted makeup workshops and demonstrations, educating team members on current trends and techniques.
- Educated clients about proper skincare routines, recommending products that cater to their specific needs.
- Maintained regular client list and successfully handled walk-in customers.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Host
MECCA Brands
10.2019 - 06.2022
- Engaged in friendly conversation with customer to better uncover individual needs.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Diploma of Beauty Therapy - Beauty
Elly Lukas
Melbourne, VIC12.2021
Skills
- Clear Communication
- Time management
- Taking Direction
- Social skills
- Professional Networking
- Film and television makeup
- Creative makeup application
- Client Consultations
- Relationship Building
- Creativity and Originality
Timeline
Senior Colour Specialist
MECCA Brands
04.2023 - Current
Colour Specialist
MECCA Brands
06.2022 - 04.2023
Host
MECCA Brands
10.2019 - 06.2022
Diploma of Beauty Therapy - Beauty
Elly Lukas
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