Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Feleese Beale

Summary

Currently employed by essential energy as an Drone Support Officer, looking for an opportunity to progress within the company to further my career. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Drone Support Officer

Essential Energy
07.2023 - Current
  • Provided remote assistance to Asset inspectors using screen sharing tools, ensuring efficient issue resolution.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
  • Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
  • Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
  • Reduced resolution time with thorough problem analysis and timely escalation to appropriate departments.
  • Made decisions affecting daily operations such as overseeing purchasing and inventory management.
  • Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.

Asset Inspector

Essential Energy
01.2019 - 07.2023
  • Accountable for inspecting, assessing and reporting the condition of assets
  • Perform termite treatments
  • Drone flying
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.
  • Examine poles for defects.
  • Trained other workers in inspection and testing procedures.
  • Recorded inspection and test results on data sheets.

Head Sampler/Administration Officer

Grainflow
01.2010 - 01.2019
  • Weighbridge Duties
  • General outdoor duties such as loading trucks & trains.
  • Tractor, opening and closing bunkers.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Drafted and distributed invoices for outstanding payments.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Retail Assistant

R & K Ciccia
01.2008 - 01.2010
  • Deli duties
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished stock and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information at store.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Managed efficient cash register operations.

Education

Leadership Development Course -

Essential Energy
Berrigan
06.2023

Certificate I - Traffic Controller & Implement Traffic Control

T C Training Pty Ltd
Thornton, NSW
10.2020

Certificate I - 4WD Operation Training Course

4WD Training Services Pty Ltd
Queanbeyan, NSW
10.2019

Certificate I - ChemCert Accreditation

Chemcert Training Group
Albury
06.2019

Certificate I - Apply First Aid

Essential Energy
Berrigan, NSW
02.2019

Certificate I - ESI- Asset Inspection

IAC Safety Services
Maitland
2019

Business Administration Certificate III -

Corowa TAFE
Corowa
10.2008

Business Administration Certificate II -

Corowa TAFE
Corowa
2007

Year 10 Certificate -

Corowa High School
Corowa, NSW
2006

Skills

  • Exceptional customer service
  • Ability to understand and follow oral and written instructions quickly and accurately
  • Safety Awareness
  • Process Improvement
  • Management skills
  • Time management
  • Self Motivated
  • Transferable skills
  • Ability to work Autonomously and contribute as a trusted team member
  • Work collaboratively with team members and stakeholders
  • Exceptional communication skills both written and verbal
  • Leadership and coaching skills with demonstrated ability to develop a high performing engaged team culture
  • Team Development
  • Team Leadership
  • Multitasking and Organization
  • Recruitment and hiring

Certification

Certificate II - ESI Asset inspection

Timeline

Drone Support Officer

Essential Energy
07.2023 - Current

Asset Inspector

Essential Energy
01.2019 - 07.2023

Head Sampler/Administration Officer

Grainflow
01.2010 - 01.2019

Retail Assistant

R & K Ciccia
01.2008 - 01.2010

Leadership Development Course -

Essential Energy

Certificate I - Traffic Controller & Implement Traffic Control

T C Training Pty Ltd

Certificate I - 4WD Operation Training Course

4WD Training Services Pty Ltd

Certificate I - ChemCert Accreditation

Chemcert Training Group

Certificate I - Apply First Aid

Essential Energy

Certificate I - ESI- Asset Inspection

IAC Safety Services

Business Administration Certificate III -

Corowa TAFE

Business Administration Certificate II -

Corowa TAFE

Year 10 Certificate -

Corowa High School

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Feleese Beale