Felicia Tsigros
Melbourne,VIC
Summary
With six years of dedicated customer service experience under my belt, I take immense pride in fostering an environment where clients feel not just attended to, but truly cared for. I focus on building trust and sharing knowledge, which helps create strong, long-lasting relationships. By guiding and educating clients, I've played a pivotal role in helping them attain their goals and positively influencing their overall well-being.
Overview
7
7
years of professional experience
Work History
Skin Therapist /Customer Service Leader
HUD Skin & Body
02.2022 - Current
- Performed advanced skin treatments to address all skin conditions/concerns.
- Collaborate with other healthcare professionals as needed to coordinate comprehensive care for clients.
- Implemented new processes to improve email/text response times, resulting in higher rates of resolved customer enquiries.
- Trained and mentored new team members to strengthen customer service experience.
- Conducted regular team meetings to review performance metrics, identify areas for improvement, and promote collaboration among team members.
Skin Therapist /Assistant Manager
Exclusive Skin
03.2021 - 01.2022
- All reception duties performed - greet and farewell clients, booking/rescheduling appointments, assisting clients with all enquires, overseeing clinic bookings, responding to all emails/ voice mails and online enquires by end of the working day. Managing payments, cash handling and end of day POS duties.
- Educated clients on medical grade skincare, leading to sustained improvements in their overall skin health.
- Developed customised treatment plans tailored to individual client needs, promoting optimal results and long-term success.
Laser /Skin Therapist
Laser Clinics Australia
01.2017 - 02.2021
- Performed all laser services (medical grade Candela machine) – hair removal, pigment removal, vascular treatments.
- Provide pre-treatment consultations and educate clients on laser procedures, expected outcomes, and aftercare.
- Maintain accurate client records, including treatment history and progress notes.
Education
Diploma of Beauty Therapy -
National Academy of Beauty
Melbourne11.2017
Certificate III in Beauty Services -
Chisholm TAFE
Dandenong Campus, Melbourne11.2016
Completion of Year 12 VCE -
Parkdale Secondary College
Mordialloc, VIC11.2016
Skills
- Excellent communication skills
- Solutions focused
- Work with great intentions
- Computer proficiency
- Effective time management and multitasking skills
- Work collaboratively within a team
Timeline
Skin Therapist /Customer Service Leader
HUD Skin & Body
02.2022 - Current
Skin Therapist /Assistant Manager
Exclusive Skin
03.2021 - 01.2022
Laser /Skin Therapist
Laser Clinics Australia
01.2017 - 02.2021
Diploma of Beauty Therapy -
National Academy of Beauty
Certificate III in Beauty Services -
Chisholm TAFE
Completion of Year 12 VCE -
Parkdale Secondary College
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