Sarah Dwyer
Aberglasslyn,NSW
Summary
Accomplished Laser and Skin Therapist from Laser Clinics Australia, adept in office administration and renowned for exceptional communication skills. Excelled in delivering personalized client consultations, significantly enhancing client satisfaction. Proven track record in fostering patient loyalty at Calvary Mater Newcastle Hospital, demonstrating unparalleled empathy and organizational prowess.
Overview
18
18
years of professional experience
Work History
Laser and Skin Therapist
Laser Clinics Australia
07.2022 - 03.2024
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Developed customized treatment plans tailored to individual client needs, promoting optimal results and long-term success.
- Improved skincare routines for clients by conducting thorough skin analyses and suggesting appropriate treatments.
- Contributed to successful marketing efforts by participating in promotional events and offering exclusive discounts on select services for returning clients.
Aged and Disability Support Worker
Wesley Mission
01.2016 - 01.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting clients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Medical Administration Officer
Calvary Mater Newcastle Hospital
01.2006 - 02.2013
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Invoiced patients accurately in line with charging guidelines.
Education
Certificate IV - Community Services
NSW Tafe
Hamilton, NSW12.2014
Skills
- Telephone Etiquette
- Office Administration
- Personal Care
- Independent Living Support
- Excellent communication skills
Timeline
Laser and Skin Therapist
Laser Clinics Australia
07.2022 - 03.2024
Aged and Disability Support Worker
Wesley Mission
01.2016 - 01.2019
Medical Administration Officer
Calvary Mater Newcastle Hospital
01.2006 - 02.2013
Certificate IV - Community Services
NSW Tafe
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