Summary
Overview
Work History
Education
Skills
Timeline
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Felicity Bennett

Felicity Bennett

Cranbourne,VIC

Summary

Dedicated to showing up and working hard in any job I commit to.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success, knowledge of service delivery and proven multitasking abilities.

Specialise in quality, speed and effective service to create lasting relationships and ongoing business.

Many years under my belt of customer service work but have also dabbled in cleaning and housework jobs for many years, nannying/babysitting experience and food delivery services, however my previous jobs were never stable so moved on to focus on my kids for the time being.

I am a young, outgoing and trustworthy mum looking for casual work to help with the cost of living and hoping to make lasting friendships along the way.

Overview

7
7
years of professional experience

Work History

Production

Ingram Lightning Source
08.2023 - 04.2024
  • Maintaining a clean and safe work space
  • Cleaning of binders, going through checklists to ensure it is ready and safe to use
  • Binding of books
  • Organising order of books and covers
  • Following instructions and taking on tips for improvement

Customer Service

Daniels Donuts
02.2023 - 07.2023
  • Provided exceptional customer service above all
  • Helping to open and close shifts along with the responsibilities that come along with it
  • Cash handling / POS operation
  • Safe food handling
  • Drink making
  • Handling restock and condensing when needed
  • Maintaining a clean and safe work space
  • Occasionally handling customer complaints and/or delivery and stock issues
  • Occasionally worked confidently unsupervised for a short period of time

Nightfill Store Team Member

Coles Supermarket
06.2022 - 08.2022
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Use of RF scanner
  • Use of trash compactor at end of shift

Customer Service Representative

Red Rooster Restaurant
09.2017 - 06.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Creating lasting relationships with returning customers
  • Cash handling / POS operation
  • Safe food handling
  • Maintaining a clean and safe work space and restaurant including deep cleans on some occasions
  • Providing exceptional customer service in drive thru and FOH
  • Delivery driver
  • Assisting team members in the back
  • Restocking and rotating products

Education

Hampton Park Secondary College
Hampton Park, VIC
10.2015

Skills

  • Production Operations
  • Communication
  • Organisation
  • Reliable and trustworthy
  • Hard worker; goes above and beyond to deliver exceptional results
  • Computer skills
  • Active listener/takes constructive criticism well
  • Problem solving
  • Great eye for detail
  • Work great in a team and independently
  • Adaptability to change
  • Love a challenge to further my knowledge and skills

Timeline

Production

Ingram Lightning Source
08.2023 - 04.2024

Customer Service

Daniels Donuts
02.2023 - 07.2023

Nightfill Store Team Member

Coles Supermarket
06.2022 - 08.2022

Customer Service Representative

Red Rooster Restaurant
09.2017 - 06.2018

Hampton Park Secondary College

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Felicity Bennett