Summary
Overview
Work History
Education
Work Experience
Licenses/ cards
Software Knowledge
Timeline
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Felicity Borg

Kelvin Grove,QLD

Summary

I recently graduated with a Bachelor of Behavioural Science (Psychology) and am eager to develop the skills I acquired during my studies through knowledge and experience in the industry. I am a team-oriented worker with an enthusiastic personality and a strong work ethic. I handle all tasks accurately and proficiently and have excellent written and interpersonal communication skills.

Overview

7
7
years of professional experience

Work History

Retail Supervisor

Priceline Pharmacy Queen Street
02.2021 - Current
  • Supervise work of team members, oversee task prioritisation and delegate jobs.
  • Train newly hired employees in POS systems, explaining job responsibilities and service techniques focused on customer satisfaction.
  • Maintain a safe, friendly, and efficient work environment, handling conflict resolution among staff fairly and professionally, answering customer questions, addressing complaints quickly and courteously, and balancing store policies and customer experience, demonstrating my impeccable interpersonal communication skills through active listening.
  • Complete regular data entry for store sales reports, script analysis, and stock valuation reports.
  • Handle large amounts of cash, preparing bank deposits, reconciling cashier declarations, and cashier pick-ups.
  • Collaborate with management to accomplish sales goals and improve overall store performance following the impact of COVID-19.

Retail Assistant

Priceline Pharmacy Moranbah
02.2017 - 01.2021
  • Upheld patient confidentiality in a fast-paced environment.
  • Completed stock maintenance data, stocktake reports, and negative stock reports and regularly date-checked consumables.
  • Orchestrated visual merchandising. Promoting products, creating aesthetically pleasing arrangements to attract customer attention
  • Used a consultative sales approach to understand customer needs and recommend the most relevant and appropriate offering.

Administration Assistant

Persal And Co
06.2020 - 12.2020
  • Restructured business templates and streamlined templates for clients and staff, including invoicing and leave forms.
  • While organising ten years of archived records, I improved workplace productivity by creating and implementing a centralised filing system for digital and physical documents while adhering to company confidentiality policies.
  • Replenished office supplies and placed new orders to maintain inventory.
  • Answering telephone, email and verbal client and business enquiries, developing my impeccable professional communication skills.
  • Managed travel arrangements for team members, including flight bookings, hotel reservations and transportation services when required.

Education

Bachelor of Behavioural Science (Psychology) -

Queensland University of Technology
Brisbane, QLD
12.2023

High School Diploma -

Moranbah State High School
Moranbah, QLD
11.2019

Certificate II - Skills For Work And Vocational Pathways

Moranbah State High School
Moranbah, QLD
11.2017

Work Experience

Central Queensland Speech Pathology

05/2019 – 09/2019

Accompanied supervisor in observing speech pathology sessions, developing note-taking and summarising skills and often participating in activities further developing my communication skills with clients. Assisted in developing and implementing tailored programs based on the child's individual differences.

Licenses/ cards

Current "Open" Class Queensland Drivers License

Blue Card (Working with children card) – 2024

Software Knowledge

Microsoft Office (Word, Excel, Publisher, PowerPoint, Outlook, OneNote).

FRED Office and FRED Dispense

SPSS – Statistical Package for the Social Sciences

Timeline

Retail Supervisor

Priceline Pharmacy Queen Street
02.2021 - Current

Administration Assistant

Persal And Co
06.2020 - 12.2020

Retail Assistant

Priceline Pharmacy Moranbah
02.2017 - 01.2021

Bachelor of Behavioural Science (Psychology) -

Queensland University of Technology

High School Diploma -

Moranbah State High School

Certificate II - Skills For Work And Vocational Pathways

Moranbah State High School

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Felicity Borg