Felicity Kyle

Dubbo,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Overview

years of professional experience

Work History

Sales Assistant

UNIQLO

11.2021 - 02.2022

Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers with prompt and polite support in-person.
Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Listened to customer needs and desires to identify and recommend optimal products.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Established rapport with customers using active listening and interpersonal skills.

Crew Member

McDonald's

09.2019 - 03.2021

Worked front counter, drive-thru and other areas.
Worked well with teammates and accepted coaching from management team.
Took orders, prepared meals, and collected payments.
Collaborated with team members to complete orders.
Provided excellent customer service by greeting customers and meeting quality expectations.
Cleaned and maintained all areas of restaurant to promote clean image.

Waitress

Sherwood North

01.2017 - 10.2017

Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Bussed and reset tables to keep dining room and work areas clean.
Trained new waitstaff on proper food handling, customer service and safety procedures.
Bussed tables during busy periods to assist staff and quickly turn over tables.

Education

No Degree - 3&4 Commercial Cookery

William Angliss Institute of TAFE, Melbourne, VIC

11.2017

Skills

Cash Handling
Customer Needs Assessment
Creative Thinking
Goal-Driven

Organization
Friendly and Helpful
Inventory and Stocking
Energy and Physical Stamina

Timeline

Sales Assistant - UNIQLO

11.2021 - 02.2022

Crew Member - McDonald's

09.2019 - 03.2021

Waitress - Sherwood North