Felicity Moses
Westmead,NSW
Summary
Highly organised Team player with a vast knowledge on administration and also a massive love for working with Animals and people.
Demonstrated ability to work on many tasks at once and use my skills to adapt to any situation at hand.
Committed to fostering a positive work environment that encourages teamwork and productivity, and I am available to work any hours.
A total love of Animals, I volunteer weekly at Safe Cattery and also have 5 pets of my own 3 dogs and 2 rescue cats.
I see myself as someone who can adapt to almost all situations handed to me and cannot wait to prove myself to the right Employer.
Overview
18
18
years of professional experience
Work History
General Manager, Administration
Pinnacle Healthcare Care
Parramatta
12.2019 - 09.2025
- Conducted thorough patient evaluations and documented medical histories accurately.
- Supervised junior medical staff, providing mentorship and guidance during procedures.
- Implemented quality improvement initiatives to enhance patient care processes regularly.
- Referred patients to medical specialists or other practitioners for more specialized courses of treatment.
- Maintained detailed records of all diagnoses, treatments, medications, test results and other information related to patient care.
- Communicated effectively with staff members, colleagues and other healthcare providers.
- Consulted with specialists regarding complex cases when appropriate.
- Obtained and recorded patients' medical histories and treatment progress for optimal treatment planning.
- Established and maintained relationships with specialists to provide patient referrals and holistic care.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
General Manager, Administration
Aspen Medical Pty Ltd
Parramatta
06.2007 - 12.2019
- Assisted in developing administrative procedures for efficient office operations.
- Supported management in organizing staff meetings and maintaining agendas.
- Maintained accurate records of office supplies and procurement processes.
- Implemented filing systems for improved document organization and retrieval.
- Handled routine inquiries and provided support to staff and clients.
- Participated in training sessions to learn company policies and procedures.
- Reviewed invoices from vendors for accuracy before submitting them for payment processing.
- Ensured compliance with company policies and procedures related to administration activities.
- Provided technical assistance in resolving IT issues that arose in the office environment.
- Assisted in preparing budgets, forecasts, financial statements and other documents as required.
- Monitored budget expenditures to ensure adherence to approved spending limits.
- Prepared presentations using PowerPoint or other software programs as required by management.
- Created reports summarizing monthly expenses for senior management review.
- Maintained accurate records of employee attendance, leave balances and payroll information.
Education
Certificate IV in Business Administration And Management - Business Administration And Management
University Online
Online12-2016
Certificate 2 in Animal Studies - Veterinary Science
Bankstown Tafe
Bankstown, NSW08-2009
High School Diploma -
Kingsgrove North High School
Kingsgrove, NSW12-1990
Skills
- Record keeping
- Office organisation
- Problem solving
- Effective communication
- Team leadership
- Customer relationship management
- Multi-tasking efficiency
- Business administration
- Supervision and training
- Motivation strategies
- Animal care training
- Positive attitude
- Compassion
- Animals trust me
References
References available upon request.
Timeline
General Manager, Administration
Pinnacle Healthcare Care
12.2019 - 09.2025
General Manager, Administration
Aspen Medical Pty Ltd
06.2007 - 12.2019
Certificate IV in Business Administration And Management - Business Administration And Management
University Online
Certificate 2 in Animal Studies - Veterinary Science
Bankstown Tafe
High School Diploma -
Kingsgrove North High School