Felix Tiller
Sydney,NSW
Summary
Confident and motivated university graduate with 4 years experience in 5-star hotels, seeking to contribute proven hospitality talents, communication skills and passionate customer service to begin a career in the hospitality industry.
Overview
4
4
years of professional experience
Work History
Concierge
Hyatt Regency Sydney
05.2021 - Current
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed scheduling for 25 staff members, balancing workload effectively while accommodating employee needs when possible.
- Conducted regular team meetings to discuss performance metrics, areas for improvement, and best practices in customer service.
- Involved in managing a $1,000,000 in revenue a year parking account.
Porter
Sofitel Sydney Darling Harbour
01.2020 - 03.2022
- Contributed to hotel reputation by providing exceptional customer service and addressing concerns with professionalism.
- Collaborated with front desk staff to accommodate special guest requests or resolve issues quickly and effectively.
- Enhanced customer satisfaction by efficiently transporting luggage and promptly attending to guest requests.
- Provided assistance during emergencies or evacuations, helping maintain order and ensuring guest safety at all times.
Education
Bachelor of Arts - Advertising And Marketing
University of Notre Dame
Sydney, NSW02.2024
Skills
- Effective problem-solving
- Strong interpersonal skills
- Highly communicative
- Motivated and Driven
- Effective decision-making
- Reliable
Accomplishments
The Duke of Edinburgh Bronze and Silver Award (2017, 2018).
Affiliations
- Tennis
Timeline
Concierge
Hyatt Regency Sydney
05.2021 - Current
Porter
Sofitel Sydney Darling Harbour
01.2020 - 03.2022
Bachelor of Arts - Advertising And Marketing
University of Notre Dame
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