Fenil Patel

Highly skilled Support Engineer with a deep understanding of troubleshooting, system management, and maintaining complex IT infrastructures. Strong ability to provide technical support to teams and end-users, ensuring systems run effectively and efficiently. Known for problem-solving skills, clear communication, and commitment to improving overall operations. Proven track record in enhancing system performance and implementing innovative solutions for technological challenges.

Technical Support Labs and Troubleshooting Scenarios, completed as part of the Google IT Support Certificate (Dec 2024 – March 2025), resolved simulated user issues using troubleshooting methodology for hardware, software, and network problems, used Linux command line and Windows tools for diagnostics, user management, and file permissions, practiced reimaging systems, configuring OS settings, and installing applications, performed routine maintenance tasks such as clearing cache, checking logs, and updating drivers, Networking and System Administration Virtual Labs, set up and configured basic networking components (DHCP, DNS, IP addressing) in a lab environment, built and tested a secure remote connection using VPN and RDP/SSH, demonstrated knowledge of cybersecurity basics like multi-factor authentication (MFA), password policies, and antivirus tools

Quick to learn new systems, with a strong problem-solving approach, clear communication with non-technical users, and confidence using remote collaboration tools like Zoom and MS Teams Known for efficient time management and being a reliable team player in diverse and fast-paced environments.

Hardy Metha

Senior manager, ICT procurement at SA Health

PH: (+61) 477 732 122

Email: hardy.mehta@sa.gov.au