FERDINAN BAKARUDIN
THE STAR, Harvest Buffet
Punchbowl
1
Certification
21
years of professional experience
Dynamic and customer-focused Food and Beverage Supervisor with a proven track record in team leadership, daily operations, and exceptional guest service. Expertise in coordinating staff, upholding quality and safety standards, managing inventory effectively, and swiftly resolving customer concerns. Recognized for maintaining organization in fast-paced environments while fostering efficient service delivery, enhancing positive guest experiences, and driving team performance to achieve operational excellence. Committed to creating a welcoming atmosphere that prioritizes customer satisfaction and operational success.
Work History
Food and Beverage Supervisor
10 Years- accountable inventory system management
- POS and relevant experience
- team training & development
- proficient handling of guest complaints & delivering exceptional customer service skills
- deliver results under pressure and meet deadlines
- general bar competencies and knowledge
- achieving KPI and TBI goals
- Demonstrated exceptional management through effective team delegation.
- the Star is a vast entertainment hub in Darling Harbour, featuring Sydney’s premier restaurants, bars, hotels, and events.
- present
- Supervised buffet operations, coordinating service flow while maintaining smooth guest experience.
Assistant Manager
10 Years- A world known leading brand fast food retail company providing with exceptional store operations with 150 crew members employed in Store.
- Oversee all sales and business development functions, including running the store on 24/7 trading hours, crew training development, customer service skills, ensuring product OSC satisfaction and responsible inventory fulfillment P&L and budget responsibilities. Provide cross-functional team training, coaching, and mentoring crew and team members. Providing workplace system training and implement the consistency.
- Analyzing history sales and achieve a positive sales comp with 5% effiency guest count
- Reporting daily consultant TBI report- Labour, Food stat, sales comp, training report.
- Recruitment and team member development training.
- Implementing workplace safety/incident reports
- Knowledge of OH & S in workplace and equipment
- Achieving food cost control and positive turn over +5%
- Responsible in Ordering, stocktaking and keep track stock control
- Responsible setting up store promotions
- Experienced with detail cleaning and equipment maintenance
- Handling cash policy control, security and procedure
- Responsible ensuring 100% Food Safety Completions on Daily basis
- Tactically responsible handling costumer complaints and providing solution
- WYNYARD CENTRE, WYNYARD STATION GEORGE ST, SYDNEY NSW 2000.
Team Leader
- Costumer Service
- Handling cash/bank deposit
- Managing staff with their duties of stocking up and receiving delivery.
- Responsible for inventory and ordering with suppliers
- Chasing up for dispute and credit claim
- Meeting sales target in order to meet budget.
- Reporting to the general and area manager of track records weekly sales
- WHSmith is a well-known retail company with over 700 stores internationally strowed of 18 countries and owned by the UK. The famous retail company sells stationary, confectionary, drinks, books and it's more than a newsagent continuing to grow sales and products. As team leader I have been responsible for operating 2 stores in one location in assisting with the general manager and managing staff effectively.
- Mar- Dec 2013
Education
HSC
- Professional Development Courses:
- Advanced Shift Management – 2nd Assistant Manager
- Effective Management Practices - Assistant Manager
Skills
Build sales and exceeding previous target sales.
POS Software experience
Achieving TBI and KPI
Team Training and development
Responsible providing workplace safety
Leadership experience
Experience in inventory system
Knowledge of OH&S
Costumer Service skills
Capable operate restaurants individually/team
Certification
Transport: Own car and NSW full Car license
Interests
Hobbies: Futsal
exercising every week
Section name
Page Two
Personal Information
Driving License: NSW full Car license
Timeline
Food and Beverage Supervisor
THE STAR, Harvest Buffet
11.2016 - CurrentRead More
Assistant Manager
McDonald’s
01.2006 - 01.2016Read More
Team Leader
WHSmith
12.2013Read More
Dulwich Hill High School
HSC
Read More