Ferdinand Matillano
Wanneroo,WA
Summary
With a proven track record at multiple NSW state government agencies' NSW Department of Customer Service and Transport for NSW for almost 15 years, I excel in strategic leadership and project management, driving teams towards excellence. My in-depth knowledge borne by experience in multiple infrastructure, platform technologies, stakeholder engagement and analytical thinking has consistently delivered projects and services on time, fostering key relationships and enhancing operational efficiencies. Results-driven professional with extensive experience in leadership and strategic oversight. Adept at driving organizational success through effective team collaboration and dynamic problem-solving. Recognized for adaptability and keen focus on achieving objectives. Experienced with strategic planning, project management, and stakeholder communication. Utilizes these skills to enhance operational efficiency and drive team success. Track record of effective leadership in high-stakes environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Director
NSW Department of Customer Service
08.2023 - 07.2024
- Led teams of up to 16 personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Improve overall security posture of Government Technology Platforms (GTP)
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive in responding to new project engagements and service delivery.
- Assisted senior leadership in managing all aspects of operations of multi and hybrid Cloud services
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints and tolerance
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Mentored senior and junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Incubate new capabilities such as integration of Finncial Operations (FinOps) to services offered, leveraging AI and Machine Languages (ML).
- Improve automation capabilities such as Infrastructure as a Code (IaC) across multi and hybrid Cloud environments.
Infrastructure, DevOps & Security Lead
NSW Department of Customer Service
09.2019 - 08.2023
- Enhanced security measures by implementing access control systems and surveillance equipment.
- Coordinated with other departments to develop effective communication channels during emergencies, enhancing organizational readiness and resilience.
- Managed physical security systems installations, ensuring proper functionality and effectiveness in protecting assets and personnel.
- Maintain ISO27001, Australian Security Directorate's Essential 8 Maturity Model and GTP's ISMS compliance and adherence to other security standards such as NIST
- Continuously improve infrastructure and security services and capabilities.
Project Manager
NSW Department of Customer Service
08.2018 - 09.2019
- Successfully managed multiple projects with aggregate delivery value of 5M AUD by prioritising tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects such as multiple Infrastructure Transformation Project phases and PCI-DSS certification (SAQ-D)
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
Senior Data Centre Specialist
Transport for NSW
10.2016 - 08.2018
- Coordinated regular audits of operational procedures, identifying areas for improvement and enhancing overall efficiency levels.
- Conducted capacity planning analysis, forecasting future growth and recommending appropriate resource allocation adjustments.
- Ensured regulatory compliance by staying up-to-date with industry standards.
- Reduced downtime occurrences through proactive maintenance and equipment upgrades.
- Strengthened relationships with vendors by negotiating competitive contract terms for hardware/software acquisition.
- Developed comprehensive disaster recovery plans, minimizing potential risks and losses in the event of an emergency.
- Promoted a safe working environment within the data centre facility by enforcing strict adherence to safety guidelines and protocols.
- Managed a team of technicians, ensuring optimal performance and adherence to best practices.
- Improved data centre efficiency by implementing advanced monitoring and automation tools.
- Provided technical support during critical incidents, promptly addressing issues to minimize service impact.
- Collaborated with stakeholders to establish clear objectives and align data centre strategies with business goals.
ICT Operations Manager
Transport For NSW
07.2011 - 10.2016
- Provides day-to-day end to end ICT operational services to Transport Projects Division and Maritime Services with system availability target of 99.9%
- Developed a comprehensive disaster recovery plan to safeguard critical systems and data from unexpected events or failures.
- Managed budgets and resources for IT service delivery, ensuring optimal allocation of investment towards the most impactful initiatives.
- Built strong relationships with vendors to negotiate cost-effective contracts for hardware, software, and services procurement.
- Served as a trusted advisor to stakeholders by providing expert guidance on technology solutions that align with business requirements and objectives.
- Streamlined communication between IT teams and stakeholders, ensuring timely resolution of service requests and incidents.
- Spearheaded the adoption of best practices in IT service management through regular reviews and audits of existing processes, ensuring compliance with industry standards such as ITIL framework.
- Partnered with senior leadership to align IT service strategies with organizational objectives, driving digital transformation initiatives across all departments.
- Managed change control processes, minimizing disruptions while ensuring seamless implementation of new tools and technologies.
- Enhanced system efficiency by implementing process improvements and automation for IT service management tasks.
- Optimized resource allocation by effectively prioritizing and managing multiple projects simultaneously.
- Developed detailed metrics and reports to assess the performance of IT services, enabling data-driven decision-making for continuous improvement.
- Reduced downtime and increased user productivity by proactively identifying potential IT issues and addressing them promptly.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Interacted and negotiated with vendors, outsourced and contractors to secure products and services.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Technical Architect
Transport Infrastructure Development Corporation
07.2009 - 08.2011
- Contributed innovative ideas during brainstorming sessions that led to the successful execution of key initiatives.
- Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
- Established robust backup strategies that minimized data loss risks during system outages or failures.
Education
Bachelor of Science -
Far Eastern University (FEU)
Manila, Philippines1987
Skills
- Project management
- Strategic leadership
- Analytical thinking
- Decision-making
- Team collaboration and leadership
- Process improvement
- Key relationship management
- Operations management
- Technical implementation
- Critical thinking
- Crisis management
- Budget management
- Resources allocation
Accomplishments
- Achieved 99.99% infrastructure services availability by transforming the Government Technology Platform's infrastructure and services.
- Introduced the password-less multi factor authentication at NSW Department of Customer Service privilege and business users which formed part of Secretary's Award in 2024.
- Collaborated with six (6) key teams in the development and launching of state's mission critical Hazards Near Me of State Emergency Services, Fires Near Me of Rural Fire Services (RFS) , Department og Customer Service's Government Secure Network and Department of Primary Industry's Online Farming Projects.
Certification
- Certified Information Systems Security Professional (CISSP)-International Information System Security Certification Consortium.
- Microsoft Certified Systems Engineer
- CheckPoint Certified Administrator
- PRINCE2 Foundation & Practice Levels
- ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
Technology Stacks
Infrastructure - Tier III+ Data Centres, VMWare, Kubernetes, Cloudflare, Cisco and Arista switches +CloudVision (CVP), Dell & HP servers, PureStorage, NetApp, COHESITY, MS Active Directory, Windows Servers 2008 to 2016, Ubuntu Linux, MS Azure, AWS and Google Cloud Platform
Security - OKTA, CyberArk, Cloudflare, Fortinet, CheckPoint, CrowdStrike, RSA, NMAP, Qualys Web Application Scanner, Microsoft Safety Scanner, HashiCorp Vault,
DevOps - GitLab, Ansible, HashiCorp Terraform, AWS CDK, API Integrations
Service Management - REMEDY, ServiceNow and Atlassian JIRA and 4Me
Customer Relations - SalesForce
Languages
English
Full Professional
Filipino
Native or Bilingual
Arabic
Elementary
Spanish
Elementary
Interests
- Cooking and baking
- Table and lawn tennis
- Learning new languages
- Artificial Intelligence (AI) and Machine Learning
- Camping
- Backpacking
Timeline
Associate Director
NSW Department of Customer Service
08.2023 - 07.2024
Infrastructure, DevOps & Security Lead
NSW Department of Customer Service
09.2019 - 08.2023
Project Manager
NSW Department of Customer Service
08.2018 - 09.2019
Senior Data Centre Specialist
Transport for NSW
10.2016 - 08.2018
ICT Operations Manager
Transport For NSW
07.2011 - 10.2016
Technical Architect
Transport Infrastructure Development Corporation
07.2009 - 08.2011
- Certified Information Systems Security Professional (CISSP)-International Information System Security Certification Consortium.
- Microsoft Certified Systems Engineer
- CheckPoint Certified Administrator
- PRINCE2 Foundation & Practice Levels
- ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
Bachelor of Science -
Far Eastern University (FEU)
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