FERDOUS ALAM SHUVO
Melbourne,Australia
Summary
Highly adaptable Kitchen Hand with proven experience working in fast-paced food service environments. Prepares vegetables and sauces and creates from-scratch marinades and gravies. Avoids waste and spoilage to promote quality and maintain food safety standards.
Overview
2
2
years of professional experience
Work History
Kitchen Hand & Waiter
Flora Indian Restaurant
Melbourne, Australia
04.2025 - Current
- Delivered friendly and efficient customer service in a fast-paced hospitality environment.
- Maintained cleanliness of kitchen equipment and work areas.
- Cleaned dishes, pots, pans and utensils.
- Took customer orders accurately and communicated them to the kitchen staff.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Customer Service Representative
Uniqlo
Dhaka, Bangladesh
08.2024 - 01.2025
- Maintained store displays and ensured product availability on the sales floor.
- Collaborated with team members to create a positive shopping environment.
- Educated customers about promotions and loyalty programs during interactions.
- Handled returns and exchanges in accordance with company policies and procedures.
Front Desk Representative & Barista
North End
Dhaka, Bangladesh
02.2024 - 07.2024
- Greeted and welcomed guests, ensuring a positive first impression.
- Managed phone calls, addressing inquiries and directing to appropriate departments.
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the coffee station and dining area.
Education
Bachelor of Science - Information Technology (Cyber Security)
Central of Queensland University
MelbourneSkills
- Fluency in English
- Proficiency in MS Office
- Customer service
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Order taking
- Cash handling
Languages
English
Professional
Operations Manager
- I worked in a professional music band in my home country, where I developed strong communication skills and gained experience in dealing with clients in a professional manner.
Availability
- I am able to balance my studies with work commitments and am available to work six days a week.
References
References available upon request.
Timeline
Kitchen Hand & Waiter
Flora Indian Restaurant
04.2025 - Current
Customer Service Representative
Uniqlo
08.2024 - 01.2025
Front Desk Representative & Barista
North End
02.2024 - 07.2024
Bachelor of Science - Information Technology (Cyber Security)
Central of Queensland University