FERDOUS ALAM SHUVO
Melbourne,Australia
Summary
Highly adaptable Kitchen Hand with proven experience working in fast-paced food service environments. Prepares vegetables and sauces and creates from-scratch marinades and gravies. Avoids waste and spoilage to promote quality and maintain food safety standards.
Overview
2
2
years of professional experience
Work History
Kitchen Hand & Waiter
Flora Indian Restaurant
Melbourne, Australia
04.2025 - Current
- Delivered friendly and efficient customer service in a fast-paced hospitality environment.
- Maintained cleanliness of kitchen equipment and work areas.
- Cleaned dishes, pots, pans and utensils.
- Took customer orders accurately and communicated them to the kitchen staff.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Customer Service Representative
Uniqlo
Dhaka, Bangladesh
08.2024 - 01.2025
- Maintained store displays and ensured product availability on the sales floor.
- Collaborated with team members to create a positive shopping environment.
- Educated customers about promotions and loyalty programs during interactions.
- Handled returns and exchanges in accordance with company policies and procedures.
Front Desk Representative & Barista
North End
Dhaka, Bangladesh
02.2024 - 07.2024
- Greeted and welcomed guests, ensuring a positive first impression.
- Managed phone calls, addressing inquiries and directing to appropriate departments.
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the coffee station and dining area.
Education
Bachelor of Science - Information Technology (Cyber Security)
Central of Queensland University
MelbourneSkills
- Fluency in English
- Proficiency in MS Office
- Customer service
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Order taking
- Cash handling
Languages
English
Professional
Operations Manager
- I worked in a professional music band in my home country, where I developed strong communication skills and gained experience in dealing with clients in a professional manner.
Availability
- I am able to balance my studies with work commitments and am available to work six days a week.
References
References available upon request.
Timeline
Kitchen Hand & Waiter
Flora Indian Restaurant
04.2025 - Current
Customer Service Representative
Uniqlo
08.2024 - 01.2025
Front Desk Representative & Barista
North End
02.2024 - 07.2024
Bachelor of Science - Information Technology (Cyber Security)
Central of Queensland University
Similar Profiles
SREELAKSHMI THALODIL SUNILKUMARSREELAKSHMI THALODIL SUNILKUMAR
Kitchen Hand and Waitress at Flora Indian RestaurantKitchen Hand and Waitress at Flora Indian Restaurant
Harish Sodhi Customer Service SpecialistHarish Sodhi Customer Service Specialist
Customer Service Representative at Flora RestaurantCustomer Service Representative at Flora Restaurant
Sandeep Kumar RajanSandeep Kumar Rajan
Hotel Waiter / Restaurant Server at Flora Hotel & RestaurantHotel Waiter / Restaurant Server at Flora Hotel & Restaurant
NOORHAYATHI JAMAL MOHAMMEDNOORHAYATHI JAMAL MOHAMMED
Security Analyst – Intern at Logic weaveSecurity Analyst – Intern at Logic weave
HOANG NAM PHUONG NGUYENHOANG NAM PHUONG NGUYEN
Waitress Supervisor at I Love DumplingsWaitress Supervisor at I Love Dumplings