Ferdous Ara Jake
Greenacre,NSW
Summary
Proven team player with a track record of enhancing customer service at Coles by leveraging strong time management and empathy skills. Demonstrated ability to improve team efficiency and customer satisfaction, with a commitment to reliability and a positive attitude. Excelled in fast-paced environments, significantly contributing to workplace harmony and operational success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level childcare industry. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Retail Worker
Aussie Farmhouse
08.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Aged Care Worker
Bupa
10.2019 - 02.2020
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Team Member
Coles
06.2019 - 08.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Adult Migrant English Program (AMEP) -
Navitas Skilled Futures
Bankstown2019
Customer Service Course -
Navitas Skilled Futures
Bankstown2019
Certificate III in Aged Care -
Care Training And Consultants
Parramatta NSW2018
GED -
Narayanganj Mohila College
Bankstown1996
Skills
Patience and Empathy
Reliability and punctuality
Respectful and Compassionate
Time Management
Positive Attitude
Customer Service
Timeline
Retail Worker
Aussie Farmhouse
08.2022 - Current
Aged Care Worker
Bupa
10.2019 - 02.2020
Team Member
Coles
06.2019 - 08.2019
Adult Migrant English Program (AMEP) -
Navitas Skilled Futures
Customer Service Course -
Navitas Skilled Futures
Certificate III in Aged Care -
Care Training And Consultants
GED -
Narayanganj Mohila College
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