Years of professional experience
Fernanda Ortiz
Housekeeper / Waitress / Barista
Sydney,NSW
Summary
Motivated Waitress / Housekeeper / Barista with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
Work History
Cleaner
Casa Mia
11.2022 - Current
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Wait Staff Member
Primi Restaurant
10.2022 - 01.2024
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Exceeded monthly sales targets consistently by upselling beverages, appetizers, desserts, and other add-ons effectively.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
Events Team Member
Club York
11.2022 - 07.2023
- Enhanced event experiences by coordinating and executing seamless logistics and setups.
- Increased attendee satisfaction by promptly addressing concerns and providing exceptional customer service.
- Streamlined event setup processes, resulting in reduced time spent on preparation tasks.
- Collaborated with cross-functional teams to ensure cohesive event planning and execution.
- Assisted in the development of unique event themes that resonated with target audiences, leading to higher attendance rates.
- Managed event registration processes, ensuring accurate data collection and efficient attendee check in.
- Supported successful events by maintaining clean and safe environments throughout their duration.
- Ensured effective communication among team members through regular meetings and status updates, fostering a collaborative work environment.
Education
Certificate III in Early Childhood Education and Care + CHC50121 Diploma of Early Childhood Education - Childcare
KCA
Sydney, NSW05.2026
English Language Comptency - English
SCOTS School
Sydney, NSW03.2024
English Language Competency - English
Mercury Colleges
Sydney. NSW04.2023
Skills
- Service Quality
- Attention to detail
- Multitasking
- Food safety awareness
- Cash handling
- Table setting
- Time management
- Memory retention
- Interpersonal skills
- Customer service
Languages
Español
Native or Bilingual
English
Professional Working
References
- Joseph Derbyshire
National Manager EDR Accounting & Business Advisory
+61 409 587 642
joey.derbyshire@edraccounting.com.au
- Mario Sazos
Spit Roast Caterer
+61 415 114 021
book@spitroastcaterer.com.au
- Yauhen Samakhval
Primi Italian
+61 481 156 036
primiyork@gmail.com
- Marlene Marchant
Casa Limpia Cleaning Solutions
+61 412 622 309
Timeline
Cleaner
Casa Mia
11.2022 - Current
Events Team Member
Club York
11.2022 - 07.2023
Wait Staff Member
Primi Restaurant
10.2022 - 01.2024
Certificate III in Early Childhood Education and Care + CHC50121 Diploma of Early Childhood Education - Childcare
KCA
English Language Comptency - English
SCOTS School
English Language Competency - English
Mercury Colleges
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