Experienced Aged Care professional with expertise in leadership, payroll, and rostering management. Skilled at aligning workforce planning to meet care-minute targets and funding requirements under the AN-ACC model. Proficient in resident assessments, reclassification's, and monitoring RN and Personal Care minutes to ensure staffing meets care minute targets. Strong financial and administrative background as a Payroll Officer and Accounts Officer in healthcare settings, focusing on budgeting, reporting, and process improvements. Certificate in key aged care and disability support training areas, dedicated to compassionate, person-centered care and regulatory compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Payroll and Rostering Manager
St. Charbel’s Care Centre
08.2022 - Current
Manage all aspects of staff rostering and payroll for a large residential aged care facility, ensuring sufficient RN and Personal Care coverage to meet daily AN-ACC care minute targets.
Superannuation & Tax Compliance – Handling payroll tax, fringe benefits tax (FBT), and superannuation contributions in line with Australian regulations.
Develop and adjust duty rosters based on AN-ACC resident classification outcomes, aligning staffing levels with funding requirements and resident care needs.
Participate in AN-ACC assessment and reclassification processes alongside the clinical team, contributing to accurate care planning and funding allocation for each resident.
Monitor and analyze care minute data (RN and Personal Care) and other performance metrics, generating reports to inform management decisions and ensure ongoing compliance with AN-ACC care minute benchmarks.
Provide strategic insights to aged care facility management for financial planning, workforce optimization, and regulatory reporting.
Process fortnightly payroll, including timesheet reconciliation, leave and overtime calculations, and superannuation; prepare payroll journals and provide financial reports to support budgeting.
Implement improvements to payroll and rostering systems, including staff training on processes to enhance operational efficiency and record accuracy.
Maximized performance by monitoring daily activities and mentoring team members.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Manage payroll operations for aged care staff, ensuring compliance with superannuation, payroll tax, fringe benefits tax (FBT), and BAS reporting.
Facilitate incident response and workforce training, ensuring all staff meet aged care standard protocols in privacy, dignity, medication assistance, and restrictive practices.
Conduct compliance audits related to aged care workplace policies, reporting under Serious Incident Response Scheme (SIRS), and improving data accuracy.
Provide strategic insights to aged care facility management for financial planning, workforce optimization, and regulatory reporting.
Liaise with healthcare professionals, nurses, and care teams to enhance operational efficiency while prioritizing resident care outcomes.
Managed employee data (hours, leave, overtime), audited timesheets and payslips for accuracy, and generated reports to track attendance and labor costs
Provided first-line support on payroll inquiries and discrepancies; trained staff on payroll processes and resolved issues to ensure smooth operations.
Partnered with HR and finance teams to streamline payroll workflows, implement system upgrades, and produce timely management reports for budgeting and forecasting.
Assisted with financial audits by preparing payroll documentation and analysis, contributing to smooth internal and external audit processes
Payroll Manager
FAVE SUPPORT SERVICE
01.2021 - 07.2022
Processed payroll for disability support workers, ensuring accurate calculations of wages, overtime, allowances, and deductions.
Managed superannuation contributions, payroll tax, and fringe benefits tax (FBT) in compliance with Australian regulations.
Handled NDIS-specific financial transactions, ensuring correct invoicing and payment processing for services rendered.
Conducted payroll audits, verifying compliance with NDIS funding guidelines, Fair Work Act, and National Employment Standards.
Prepared Business Activity Statements (BAS) lodgements, ensuring timely reporting to the Australian Taxation Office (ATO).
Managed accounts payable and receivable, ensuring accurate financial tracking of NDIS service payments.
Processed reimbursements for NDIS-funded services, ensuring correct documentation and reporting.
Generated financial reports for management, providing insights into payroll trends, workforce costs, and compliance risks.
Ensured payroll compliance with NDIS pricing arrangements and payment rules, aligning staff wages with funding allocations.
Maintained accurate payroll records, ensuring transparency in financial reporting for audits and compliance checks.
Ensured compliance with workplace health and safety regulations, supporting disability support workers in maintaining safe work environments.
Liaised with NDIS plan managers, ensuring correct processing of payments for clients receiving disability support services.
Provided payroll-related support to employees, addressing inquiries about wages, deductions, and entitlements.
Supported workforce planning, helping management optimize staffing levels based on payroll data and service demand.
Managed rostering and scheduling, ensuring disability support workers were assigned shifts efficiently while meeting client needs.
Maintained confidentiality by securely storing sensitive employee information according to established data protection protocols.
Resolved complex payroll issues promptly, maintaining a high level of employee satisfaction.
Ensured compliance with federal, state, and local tax regulations by maintaining updated knowledge of laws and guidelines.
Conducted regular audits of payroll processes to identify areas for improvement and maintain best practices.
Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
Streamlined timekeeping procedures through the implementation of an automated system that accurately tracked employee hours worked for more efficient payroll processing.
Coordinated new hire and termination processes to facilitate smooth operations.
Accounts Officer
OAA Studies
02.2019 - 12.2020
Handled accounts payable and receivable functions, including invoice processing, billing, and timely payment of suppliers.
Reconciled daily banking transactions and maintained general ledger entries, supporting month-end closing and financial statement preparation.
Prepared accounts reports and contributed to budgeting and cost control initiatives.
Supported management with financial data analysis for decision-making; assisted in coordinating annual audits and compliance reporting.
Supported month-end closing process by preparing comprehensive journal entries and adjusting balances as necessary.
Input vendor payments and updated accounts to reflect new balances.
Ensured timely vendor payments by managing invoice processing and expense tracking systems.
Improved financial accuracy by streamlining accounts payable and receivable processes.
Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
Collaborated with team members to develop new internal control measures, increasing overall financial security.
Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
Trained new team members on accounting best practices, fostering a culture of continuous learning within the department.
Generated invoices upon receipt of billing information and tracked collection progress.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Prepared detailed financial reports for senior management review, highlighting key performance indicators and trends impacting business health.
Facilitated cross-functional collaboration between departments for more efficient budget allocation based on organizational priorities.
Strengthened financial operations by conducting bank reconciliations and financial reporting.
Supported management by processing invoices and documents with consistent on-time delivery.
Matched purchase orders with invoices and recorded necessary information.
Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Tracked financial progress by creating quarterly and yearly balance sheets.
Presented audit findings to accounting manager after reviewing results and paperwork.
Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Gathered, evaluated and summarized account data in detailed financial reports.
Accounts Officer
Edison Transport Company
12.2016 - 01.2019
Reconciled monthly payroll accounts to ensure accurate financial reporting, assisting in budget planning and forecasting efforts.
Assisted employees with resolving payroll-related inquiries or concerns in a professional manner while maintaining high levels of customer service excellence.
Actively participated in cross-functional projects, using payroll insights to inform decisions related to compensation structures, benefits administration, or workforce planning.
Enhanced employee satisfaction with timely and accurate payroll processing, ensuring punctual payment disbursements.
Safeguarded confidentiality of sensitive employee information through strict adherence to privacy protocols and data security measures.
Managed complex payroll tasks for a diverse workforce, maintaining compliance with federal, state, and local regulations.
Continually refined departmental policies and procedures to better align with evolving organizational goals and objectives.
Contributed to the development and implementation of performance management systems for payroll staff, ensuring ongoing professional growth opportunities.
Prepared comprehensive reports detailing salary expenses for senior management review, contributing valuable insights for decision-making purposes.
Reduced potential legal issues by staying current on labor laws and tax regulations related to payroll management.
Served as a subject matter expert on payroll topics during internal meetings or external presentations, demonstrating extensive knowledge and expertise.
Conducted regular audits of payroll data to identify discrepancies, promptly addressing and rectifying any errors found.
Developed detailed training materials for staff members responsible for executing various aspects of the payroll process.
Resolved payroll discrepancies by collecting and analyzing information.
Audited timesheets and payroll records for accuracy.
Tracked employee vacation, sick and personal time.
Maintained confidentiality of employee records and payroll information.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Calculated wages, deductions and bonuses in accordance with company policies.
Updated employee files with new details such as changes in address or salary levels.
Generated reports to track employee time and attendance.
Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Conducted recruitment and onboarding of new employees.
Prepared and submitted payroll taxes and reports to regulatory agencies.
Developed and implemented payroll procedures to streamline workflow.