FHILROD MORALES
83 Robertson St, Fortitude Valley,Queensland
Summary
I am an International student looking for a part time or casual position available in your industry. Hardworking, reliable and willing to work long hours if required. Have the ability to work under pressure with least supervision and with excellent communication skills toward the team and organization. Costumer driven and highly coordinated
staff with collaborative mindset and team orientation. Conscious innovator with consistent focus on enhancing employee’s workplace satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Section Waiter
Signature Restaurant At Emporium Hotel
07.2023 - Current
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Take orders and upsold appetizers, drinks and desserts to increase restaurant profits.
- Give and attend to costumers needs and concerns
- Setting, cleaning and arrange table settings
- Greet costumers and sit them down
Food Runner/Section Waiter
BlackHide Steakhouse At Treasury
03.2023 - 07.2023
- Run the food orders correctly to the guest table
- Inform and tell the costumers what dishes are being served in the table
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Maintained customer satisfaction with timely table check-ins to assess food and beverage need
- Take and serve foods to the costumers
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu items, ingredients and cooking methods
Food and Beverage Assistant
Wabi Sabi Keiyo Ltd At Grand Lisboa Palace Hotel
10.2019 - 03.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Training and Onboarding of Staff
- In-charge of the Daily Restaurants Operations
- Documentation, Recordkeeping and Sales Reporting
- Manages acquisition of all supplies, stock take and manages budget
Education
Kitchen Management And Diploma in Hospitality
Vocational Careers Institute
West End, QLD04.2023
Skills
- Guest Relations Management and Guest Engagement
- High-Volume Dining
- Food Safety Understanding
- Order Management
- Hardworking and reliable
- Hospitality Service Expertise
Certification
- Professional Cookery
Timeline
Section Waiter
Signature Restaurant At Emporium Hotel
07.2023 - Current
Food Runner/Section Waiter
BlackHide Steakhouse At Treasury
03.2023 - 07.2023
Food and Beverage Assistant
Wabi Sabi Keiyo Ltd At Grand Lisboa Palace Hotel
10.2019 - 03.2023
Kitchen Management And Diploma in Hospitality
Vocational Careers Institute
Similar Profiles
BRADLEY VANGBRADLEY VANG
Assistant Manager at The Emporium HotelAssistant Manager at The Emporium Hotel
Zahra IsazadehyadakiZahra Isazadehyadaki
Assistant Sales Manager at Hotel EmporiumAssistant Sales Manager at Hotel Emporium
Hermione DenningHermione Denning
Food and Beverage Attendant at Emporium HotelFood and Beverage Attendant at Emporium Hotel