Filip Dimovski

• Developed strong relationships with clients, resulting in increased retention and repeat business.
• Enhanced client satisfaction by effectively managing settlement transactions and ensuring timely completion.
• Assisted clients with trade execution, market orders and account management in compliance with regulatory requirements.
• Provided expert product knowledge on CommSec platforms, research tools, and investment products to improve client understanding and engagement.
• Managed high volume inbound calls and digital queries, resolving client issues promptly while ensuring an excellent customer experience.
• Consistently met and exceeded KPI targets, achieving 1st for the month of June and 3rd on three separate occasions measured against other agents.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively and building strong relationships.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimising errors in financial records.
• Managed multiple social media platforms, ensuring a consistent brand voice and message.
• Negotiated with event organisers and landlords to secure prime locations for the business, increasing brand visibility and sales opportunities.

• Operated in high-pressure situations to ensure safety and customer satisfaction
• Provided excellent customer service to ensure a safe and enjoyable experience for customers
• Monitored behaviours for safety violations and took steps to prevent further violations
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

• Maintained drive and determination to obtain personal and team objectives and goals, demonstrated by winning the 2024 NPL competition.
• Managed time efficiently to balance academic responsibilities with athletic commitments, maintaining a high level of performance in both areas.
• Developed strong rapport with teammates, fostering a supportive environment that encouraged collaboration on and off the field.

• Represented the state in a national tournament

• Represented WSW at an international tournament in Japan

• Signed for the WSW First Grade Youth Team for the 2023 season

• Played designated position in games, working smoothly with teammates and following specific play plans

• Collaborated with coaches to elevate performance and improve playing strategy

• Exhibited strong leadership qualities both on and off the field.

• Motivated fellow players when morale was low or energy levels dropped

• Adapted quickly to changing game situations using critical thinking skills

- Guided athletes with encouragement and motivation to support athletic performance and overall well-being

- Built strong media and community relationships through positive interaction and communication in support of a sports program

- Collaborated with assistant coaches to develop and implement training drills