Joe Yamashita-Nguyen
Sydney,NSW
Summary
Over 5 years of customer service experience in various sectors of work. Over a year of team leader experience in retail management. Excellent ability to delegate workloads in fast paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Equities Associate
CommSec
10.2021 - Current
- Successful completion of Kaplan RG146 Accreditation as of 29/08/2022
- Provided expert frontline support to Australian Equities clients averaging 40 clients per day
- Educated clients in the processes of our product in a swift manner and explained complex issues efficiently
- Ensured customer complaints were effectively managed
- Ranked as the top Equities Associate on our Rewards & Recognition platform for the month of March, August, September, October and November
- Contributed highly in maintaining the rank 1 position for my team in KPIs
Advanced Partner
Uniqlo
10.2019 - 10.2021
- Lead a team of up to twenty staff
- Communicated efficiently with the store manager to ensure store targets were being met throughout the day
- Handled customer complaints directly and created positive outcomes
- Created solutions for sale targets to be met and communicated information to staff in team meetings which lead to our store ranking top 10 in sales globally
- Provided training for over 20 new staff members
Partner
Uniqlo
04.2018 - 10.2019
- Analysed sales and devised solutions to meet store targets
- Collaborated in a team-based environment in order to maintain shop floor
- Provided stellar customer support by tailoring their needs to maintain and build on customer relations “I’ll” English tutoring
English Language Teacher
I'll English Tutoring
04.2017 - 02.2018
- Created engaging lesson plans for classes ranging from one student to a class of ten
- Proficiently outlined learning curriculum to uphold
- Explained concepts to students which would best help with their comprehension
- Conversed with parents regarding students’ progress and structured future lesson plans accordingly
Education
Bachelor of Information Technology -
Macquarie University
Sydney, NSWChatswood High School
Skills
- Self-Motivated
- Analytical and Critical Thinking
- Multitasking Abilities
- Written Communication
- Interpersonal Communication
- Organization and Time Management
- Attention to Detail
- Decision-Making
Certification
RG 146 Accreditation as of 29/08/2021
JLPT N2
Languages
English
Native or Bilingual
Japanese
Professional Working
Timeline
Equities Associate
CommSec
10.2021 - Current
Advanced Partner
Uniqlo
10.2019 - 10.2021
Partner
Uniqlo
04.2018 - 10.2019
English Language Teacher
I'll English Tutoring
04.2017 - 02.2018
Bachelor of Information Technology -
Macquarie University
Chatswood High School
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