Filippo Depretis
Perth,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Farm Hand
Gilmac
04.2023 - 07.2023
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Repaired farm equipment, completing both emergency, and preventive maintenance quickly and accurately.
- Promoted animal safety and health by providing proper nutrition, housing and medical care.
Waiter
La Cucina Nazionale
03.2022 - 12.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Answered customers' questions, recommended items, and recorded order information.
Entertainment Staff Member
Pingo
06.2016 - 06.2019
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Implemented event protocols to maintain safety and security of all attendees.
Education
Associate of Arts - Drama
Officina Pasolini
Rome, Italy12.2022
High School Diploma -
Liceo Classico Annibale Mariotti
Perugia, Italy07.2019
Skills
- Hospitality Service Expertise
- Daily Cash Management
- Ordering Procedures
- Guest Inquiries
- Equipment and Store Cleaning
- Exceptional Customer Service
- Team Player
- Team Leadership
- Adaptive and Creative
- Coffee Machinery
- Multitasking Abilities
- Schedule Creation
Languages
English
Full Professional
Italian
Native or Bilingual
Timeline
Farm Hand
Gilmac
04.2023 - 07.2023
Waiter
La Cucina Nazionale
03.2022 - 12.2022
Entertainment Staff Member
Pingo
06.2016 - 06.2019
Associate of Arts - Drama
Officina Pasolini
High School Diploma -
Liceo Classico Annibale Mariotti
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