Finlay Saggers
Summary
I'm a positive, outgoing professional from the UK with over 4 years of hospitality experience. I'm passionate about meeting new people, making them smile, and delivering exceptional customer service. Thriving in fast-paced environments, I handle everything from food prep to barista duties with ease, always with a friendly attitude. NSW RSA certified, First Aid Trained, and DBS checked, I'm excited to bring my enthusiasm and dedication to a new role.
Overview
7
7
years of professional experience
Work History
Support Worker
Outcomes First Group
01.2020 - 05.2024
- Supported children experiencing trauma, providing care and emotional support
- Developed excellent communication skills and the ability to adapt to various needs
- Worked closely with teams to ensure the safety and well-being of vulnerable individuals
Hospitality Assistant
Boswell's Café
03.2018 - 01.2020
- Delivered exceptional customer service in a high-volume café
- Operated tills, processed payments, and managed cash handling
- Prepared meals, served food and drinks, including working as a barista
- Assisted with cleaning, stock management, and maintaining café organization
- Built rapport with customers, fostering loyalty and repeat visits
Waitress
The Duke Inn
02.2017 - 03.2018
- Provided friendly and professional service in a busy pub setting
- Took orders, served food and drinks, and ran food to tables
- Set up and cleaned dining areas, polished cutlery, and ensured guest satisfaction
- Worked collaboratively with staff to maintain smooth service during peak hours
Education
A-Levels/GCSE'S - Travel & Tourism, Health & Social Care, Media Studies, English, Maths, Science, Photography, Food Technology
Skills
- Excellent customer service and communication
- Barista skills & coffee preparation
- Cash handling and till operation
- Meal preparation & food service
- Strong interpersonal and relationship-building abilities
- Ability to stay calm and thrive under pressure
- Alcohol service (NSW RSA certified)
- Teamwork and collaboration
Attributes
- Positive, outgoing, and always aiming to create a great customer experience
- Calm under pressure, with a strong ability to multitask
- Passionate about building strong relationships with customers
- Reliable, punctual, and dedicated to achieving high standards of work
Timeline
Support Worker
Outcomes First Group
01.2020 - 05.2024
Hospitality Assistant
Boswell's Café
03.2018 - 01.2020
Waitress
The Duke Inn
02.2017 - 03.2018
A-Levels/GCSE'S - Travel & Tourism, Health & Social Care, Media Studies, English, Maths, Science, Photography, Food Technology
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