Fatima Zafar

My dedication, experience and enthusiasm for exceptional customer service and outstanding interpersonal skills have contributed to enterprise success and client relations of all organisations I have worked for. As such, I wish to continue pursuing and delivering this level of excellence within an industry which allows me to interact with a variety of customers and in doing so, to further ensure customer satisfaction and increase organisational success. This will further increase my personal attributes in customer service, client relations and build a strong foundation for future leadership. I am eager to expand my horizons, learn new skills and offer my experience and dedication to develop them into a career.

I am a third year student of a bachelor of psychology and have equipped 6 years of varied customer service which extends from retail customer interaction to interpersonal, people centred care. The most valuable and Educational experience that I have obtained has been from working at the Star Sydney. During my time as a table games dealer I executed five star quality customer service to clients and guests with all different types of backgrounds and different needs. Furthermore I was able to apply the skills I had learned from my experience in this company and was able to resolve customer discontent and was able to professionally and appropriately deescalate Customers. During my work experience in this company I was also responsible for representing one of the biggest entertainment industries and hotels of greater Sydney. Furthermore working in the industry which is heavily associated with fraud, money laundering and suspicious fraudulent activity, I was able to identify and learn the behaviours and tactics To prevent these activities. This role involved customer interaction which was heavily professional and required extreme etiquette and sensitivity as well as having an outgoing personality which attracted clients whilst maintaining strict boundaries. this role involved in handling thousands of dollars on a hourly basis, therefore allowed me as an employee to actively engage in precautionary routines and rules as well as represent the core values of the star.

Other experience that has further extended the planes of my customer service and professionalism, has been working in support worker roles. In this role I have had person centre and interpersonal repour with clients who have been experiencing either physical or psychological disabilities as well as intellectual disabilities. working in this industry has really tested the limits and extents of how I can apply the skills I have learned from my prior experience and been effectively able to satisfy my clients as well as appropriately execute my role. Due to the sensitive nature of the clients I had been working with, I have learned and experienced a variety of challenging behaviours such as intellectual disability, autism, PTSD and mental health illnesses such as schizophrenia and depression. my role working with clients involved in these disciplines has monumentally increased my customer service knowledge, as well as helped me to educate myself on the varying types of people and challenges that I have overcome and been able to experience to elevate my career.