Finley Skelton
Southbank,Melbourne
Summary
Proven track record in delivering customer-focused solutions across hospitality, retail, event coordination, logistics, and customer service sectors. Demonstrated ability to drive sales growth through effective communication, problem-solving, and relationship-building skills. Achieved notable revenue increases through successful product promotion and upselling strategies. Strong capability in managing tasks efficiently while providing exceptional customer service.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Consultant
Agl
Melbourne, VIC
04.2024 - 03.2025
- Maintained prospect list and conducted sales calls for existing and potential fuel customers.
- Monitored and coordinated sales activities, addressing product needs and service requirements.
- Ensured creditworthiness of vulnerable customers to minimise financial risk.
- Promoted credit programs as effective sales tools to enhance customer engagement.
- Communicated marketing initiatives and distributed promotional materials to clients.
- Followed up on customer complaints and implemented prompt resolutions.
- Utilised Salesforce to manage customer relationships and track sales activities effectively.
- Analysed customer preferences to recommend suitable products and drive sales growth.
Event Service Attendant and FOH Service
Yes Chef Event Catering Co
Hamilton, New Zealand
06.2023 - 04.2024
- Coordinated venue setup and breakdown for multiple events to ensure efficient operations.
- Facilitated communication between event coordinators and FOH service supervisors to enhance workflow.
- Handled special requests and resolved issues promptly to maintain customer satisfaction.
- Monitored compliance with safety protocols, including crowd control and emergency procedures.
- Implemented fire safety measures to secure event environments.
- Provided personalised attention to guests, addressing inquiries to enhance comfort during events.
- Collaborated with team members and stakeholders to ensure seamless event execution.
Logistics & Distribution Supervisor
New World
Hamilton, New Zealand
03.2021 - 02.2023
- Supervised logistics and distribution operations for efficient warehouse processes.
- Managed inventory levels, order fulfillment, and picking procedures effectively using SAP software system
- Optimised warehouse space and resource utilisation to enhance efficiency.
- Tracked product location and movement using warehouse management systems.
- Oversaw inwards and outwards goods, ensuring timely stock distribution between stores.
- Executed opening and closing procedures for store and shop facilities independently.
- Streamlined stock distribution processes to improve overall workflow efficiency.
Sales Assistant
Hallenstien Brothers
Hamilton, New Zealand
12.2019 - 05.2020
- Delivered exceptional customer service to enhance engagement and satisfaction.
- Executed sales across all categories of men's clothing, including suits, casual attire, and footwear.
- Managed cash handling processes to ensure accuracy and compliance.
- Designed visual merchandising displays to optimise product presentation.
- Organised warehouse operations and conducted stock reconciliation efficiently.
- Completed retail-specific health, safety, and customer service training modules at Hallenstein Ltd.
Education
Certificate - Business and Management
University of Waikato
Hamilton06.2022
Diploma - Electronic Music Production
SAE Creative Media Institute
Auckland12.2021
Skills
- Customer service
- Salesforce management
- Inventory management
- Effective communication
- Team collaboration
- Problem solving
- Customer engagement
- Time management
- Relationship building
- Customer relationship management
- Analytical thinking
- Engaging with diverse customers
References
References available upon request.
Timeline
Customer Service Sales Consultant
Agl
04.2024 - 03.2025
Event Service Attendant and FOH Service
Yes Chef Event Catering Co
06.2023 - 04.2024
Logistics & Distribution Supervisor
New World
03.2021 - 02.2023
Sales Assistant
Hallenstien Brothers
12.2019 - 05.2020
Certificate - Business and Management
University of Waikato
Diploma - Electronic Music Production
SAE Creative Media Institute