Finn Myers
North Wollongong,NSW
Summary
I am a highly motivated, reliable, honest, 21 year old who has a wealth of experience in the hospitality sector.
I have held management roles in both clubs and pubs across Wollongong and Mudgee excelling in managing both staff and busy venues.
I excel in creating relationships with patrons and staff and using these relationships to create a better venue environment.
Overview
4
4
years of professional experience
Work History
Team Leader/Relief Supervisor
Illawarra Steelers
12.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Managing an allocated team of staff to oversee their training, performance and behaviour at work whilst also working to improve these areas with great success.
- Contributed to increased revenue by effectively managing gaming machines and ensuring optimal performance.
- Managed a multi purpose venue throughout busy periods of trade without issue
- Trained to complete daily banking needs of the club and completed these processes independently
- Filled and serviced ATM and CRT machines throughout trade
- Completed ordering of stock to maintain club trade, as well as maintaining a functioning cellar
- Effectively trained staff in all areas of the club including bar, gaming and cellar roles
- Worked late night reception shifts efficiently dealing with issues of RSA or RCG
- Dealt with staff matters effectively resulting in increased efficiency during trade
Bar Supervisor
Kellys Irish Pub
09.2021 - 10.2022
- Completed bar opening and closing procedures.
- Crafted popular cocktail menu for customers preferring liquor and spirits to beer and wine.
- Regularly emptied gaming machines handling large sums of cash, building trust with higher managers
- Closed out cash register and prepared cashier report at close of business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Attended weekly management meetings to discuss venue progress and implement strategies to improve venue
- Was part of an experienced gaming team which increased gaming room turnover by 10% weekly
- Trained new team members in vast array of areas from bar to gaming roles
Bartender
Wollongong Nightlife
02.2021 - 07.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed Responsible Service of alcohol guidelines for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, cleared tables, and removed rubbish to keep customer areas clean.
- Trained multiple new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Monitored crowd behaviour to determine intoxication levels in a busy nightclub
Bartender
Kellys Irish Pub
12.2020 - 02.2021
- Kept alcoholic beverages well-stocked and organised to meet expected demands.
- Applied excellent organisational and multitasking abilities to handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Handled cash on a daily basis, which built trustworthiness and loyalty with owners.
- Was able to work in a busy bar, but maintain friendliness with customers and build rapport with customers and other co-workers.
- Willing to work all shifts and able to manage close of the hotel.
Education
Bachelor of Science - Exercise Science And Rehabilitation
University of Wollongong
Wollongong NSWHigh School Diploma -
Mudgee High School
Mudgee12.2020
Skills
- Customer Service
- Responsible gambling practices
- RSA management
- Communication
- Cash Handling
- Conflict Management
- Venue Management
- Food handling
Refrences
Matt Ravlich - General Manager Kelly's Irish Pub Mudgee
Contact: matt@kellysirishpub.com.au
Simon Reay - Duty Manager Illawarra Steelers
Contact: sreay@steelers.com.au, 0422662841
Jimmy Summerell - Club Supervisor Illawarra Steelers
Contact: 0475156875
Zac Berrick - Venue Manager Kelly's Irish Pub
Contact: 0428370120
Timeline
Team Leader/Relief Supervisor
Illawarra Steelers
12.2022 - Current
Bar Supervisor
Kellys Irish Pub
09.2021 - 10.2022
Bartender
Wollongong Nightlife
02.2021 - 07.2021
Bartender
Kellys Irish Pub
12.2020 - 02.2021
Bachelor of Science - Exercise Science And Rehabilitation
University of Wollongong
High School Diploma -
Mudgee High School
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