Fiona Bell
Rockhampton,QLD
Summary
Dynamic Retail Manager with proven expertise at Glenmore Seafood's, excelling in inventory management and customer service. Successfully trained staff to enhance product knowledge, resulting in improved customer satisfaction. Adept at visual merchandising, I consistently elevated the shopping experience while maintaining operational efficiency and cleanliness standards.
Overview
15
15
years of professional experience
1986
1986
years of post-secondary education
Work History
Retail Manager
Glenmore Seafood's
Rockhampton , QLD
04.2009 - 07.2024
- Managed daily operations of the store, including opening and closing procedures.
- Oversaw daily store operations and staff scheduling to optimize workflow.
- Supervised staff to enhance customer satisfaction and ensure performance standards.
- Trained new employees on customer service and product knowledge standards.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Oversaw inventory management, ensuring stock levels met demand efficiently.
- Managed inventory activities, including receiving shipments and maintaining stock levels, to meet customer demand.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
Education
Weipa State High
Weipa, QLDSkills
- Inventory management
- Customer service
- Visual merchandising
- Staff training
Timeline
Retail Manager
Glenmore Seafood's
04.2009 - 07.2024
Weipa State High