Fiotelisa Faletau
Summary
Dynamic Social Support Worker with a proven track record at One Doorway Ltd., excelling in daily living support and emotional assistance. Enhanced client wellbeing through tailored guidance and effective communication, while ensuring health and safety protocols. Recognized for improving service delivery and fostering positive environments, contributing to clients' personal growth and social skills development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Social Support Worker
One Doorway Ltd.
Narre Warren, VIC
08.2022 - Current
- Assisted individuals with daily living activities and personal care routines.
- Supported clients in achieving personal goals through tailored guidance and encouragement.
- Collaborated with team members to create positive, engaging environments for clients.
- Observed and reported changes in client behavior or condition to appropriate staff.
- Implemented safety protocols to ensure a secure environment for clients and staff.
- Participated in training sessions to enhance skills in support techniques and tools used in care delivery.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Service Coordinator
Idea Services, NZ
Auckland New Zealand
05.2017 - 02.2021
- Coordinated care service delivery between residential facilities for intellectual disability clients to enhance operational efficiency.
- Assisted clients in navigating services, ensuring timely resolutions and satisfaction.
- Managed scheduling and resource allocation to optimize support team performance.
- Developed training materials for new staff, improving onboarding processes and knowledge retention.
- Resolved customer complaints in professional and timely manner.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Administrative Assistant
Department of Labour
Wellington, New Zealand.
07.2009 - 11.2016
- Coordinated office activities to enhance workflow and improve team collaboration.
- Managed scheduling and calendar appointments for senior management, ensuring optimal time allocation.
- Developed and maintained filing systems for efficient document retrieval and organization.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
Education
Post Graduate Diploma - Strategic Studies
Victoria University, New Zealand
Wellington, New Zealand11-2012
Bachelor of Arts - Humanities
University of Auckland
Auckland, New Zealand11-2009
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional assistance
Certification
- First Aid Training and CPR - Valid
- Working with Children Clearance
- NDIS Clearance
- Police Clearance
- Full Driver's License (Vic)
Timeline
Social Support Worker
One Doorway Ltd.
08.2022 - Current
Service Coordinator
Idea Services, NZ
05.2017 - 02.2021
Administrative Assistant
Department of Labour
07.2009 - 11.2016
Post Graduate Diploma - Strategic Studies
Victoria University, New Zealand
Bachelor of Arts - Humanities
University of Auckland