Fletcher Capie
Summary
I am an adaptable, motivated corporate professional with experience in in HR support, project management, and internal communications. My professional experience at Jobs and Skills Australia (JSA) has allowed me to contribute to key orgasional projects and initiatives. Throughout these projects and initiatives I have demonstrated the ability to handle confidential information, manage multiple tasks, and support team and organisational objectives.
Overview
4
4
years of professional experience
Work History
Customer Relationship Officer / Collections
Panthera Finance
01.2022 - 2022
- Locate and contact debtors about outstanding obligations
- Use relevant software and outbound phone system
- Demonstrated skill in negotiating and resolving conflicts
- Ability to speak persuasively and listen critically
- Ability to multi-task and meet tight deadlines
- Prioritise multiple tasks to ensure the successful completion of each debt collection attempt
Project Support Officer
Jobs and Skills Australia
01.2024 - Current
- Coordinating new starter onboarding and assisting with recruitment activities
- Creating a comprehensive project plan for JSA’s Employee Value Proposition, defining the scope, deliverables, risks/mitigation, success measures, and timeline
- Providing advice and support to staff using established policies, procedures and an understanding of relevant legislation
- Help maintain and routinely update JSA’s Intranet (SharePoint), publishing resources, news stories and creating pages for projects
- Engage with internal stakeholders (e.g. hiring managers, Community of Practice Chairs, staff requiring assistance with internal communications, general administrative assistance and sending out all-staff weekly news digest email)
- Providing instructions and templates to a less experienced team member on a First Nations cultural training research project
- Managing JSA’s accommodation footprint
Administrative Support
Jobs and Skills Australia
01.2023 - 01.2024
- Managed the Corporate mailbox
- Helped coordinate travel arrangements for multiple teams and ensured compliance with departmental travel policies and legislation
- Captured and consolidated key insights from meetings with Senior Executive Staff
- Contributed to the Executive Director’s weekly email by providing tips around wellbeing, leadership and change
Education
Diploma of Business -
Prestige Service Training
01-2020
Diploma of Government -
Canberra Institute of Technology
01-2024
Skills
- Strong stakeholder engagement and communication
- Project planning and risk mitigation expertise
- Efficient administrative support
- Effective multitasking in fast-paced workplace environments
- Knowledge of government policies and procedures
- Microsoft Office Suite
- HR policies
- Employee onboarding
- Recruitment
Timeline
Project Support Officer
Jobs and Skills Australia
01.2024 - Current
Administrative Support
Jobs and Skills Australia
01.2023 - 01.2024
Customer Relationship Officer / Collections
Panthera Finance
01.2022 - 2022
Diploma of Business -
Prestige Service Training
Diploma of Government -
Canberra Institute of Technology
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