VISHAL KADIAN
Melbourne,Australia
Summary
Highly motivated and results-driven professional with 5 years of experience in customer service, office administration, and operational support. Skilled in process improvement, client relationship management, and compliance. Adept at working in fast-paced environments, providing exceptional service, and driving organizational efficiency. Passionate about delivering value and exceeding expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Relationship Officer
ES Professionals
01.2023 - Current
- Onboarded new clients while ensuring compliance with regulatory requirements
- Conducted regular follow-ups to maintain client satisfaction
- Documented client interactions using CRM software
- Collaborated with internal teams to optimize service delivery
Help Desk Officer
Wilson - DFFH and Department of Health VIC
01.2022 - 12.2022
- Managed customer service databases and resolved technical support issues
- Activated client accounts and configured hardware for staff use
- Provided training on system usage and ensured customer satisfaction
- Conducted post-support follow-ups to enhance user experience
Operations Support Officer
COVID Quarantine VIC
01.2021 - 12.2021
- Oversaw inventory management to support business operations
- Coordinated administrative tasks, including meeting scheduling and report preparation
- Ensured adherence to company policies and regulatory requirements
- Collaborated with cross-functional teams to streamline operations
Resident Support Officer
Department of Justice VIC
01.2020 - 12.2020
- Provided empathetic support while ensuring compliance with safety protocols
- Collaborated with stakeholders to ensure program adherence and resident satisfaction
- Maintained a safe and efficient working environment aligned with OH&S policies
- Delivered operational support for site activities and ad-hoc tasks
Education
Masters - Telecommunications & Network Engineering
La Trobe University
Bachelors - Electronics & Communication Engineering
MDU University
Skills
- Strong customer service and technical support abilities
- Efficient organization, time management, and multitasking
- Skilled in report preparation, complaint resolution, and compliance
- Advanced proficiency in Microsoft Office Suite and CRM tools
- Strong communication, teamwork, and stakeholder engagement
Certification
- Microsoft Office Specialist (Ongoing)
- Infection Prevention and Control
- First Aid and CPR
- Working with Children Check
- WorkSafe VIC Card
Timeline
Client Relationship Officer
ES Professionals
01.2023 - Current
Help Desk Officer
Wilson - DFFH and Department of Health VIC
01.2022 - 12.2022
Operations Support Officer
COVID Quarantine VIC
01.2021 - 12.2021
Resident Support Officer
Department of Justice VIC
01.2020 - 12.2020
Masters - Telecommunications & Network Engineering
La Trobe University
Bachelors - Electronics & Communication Engineering
MDU University
Similar Profiles
Vishal KadianVishal Kadian
Client Relationship Officer at ES ProfessionalsClient Relationship Officer at ES Professionals
Jody TibbittsJody Tibbitts
REALTOR at RE/MAX Realty Professionals ESREALTOR at RE/MAX Realty Professionals ES
Daniel Di LeonardoDaniel Di Leonardo
General Manager at Sonesta ES Suites OrlandoGeneral Manager at Sonesta ES Suites Orlando