Flora Fan
Hurstville,NSW
Summary
Hardworking and passionate job seeker with 3 years experiences of shop assistant and waitress and strong organizational skills eager to secure this position. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
6
6
years of professional experience
Work History
Shop Assistant/waitress
Taste Of Shang Hai
02.2021 - 03.2022
- Greeted customers entering store & taking orders and offered assistance with requirements.
- Assisted customers in finding items and explained/Introduced menu to increase sales and satisfaction.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
Waitress
Japanese Teppanyaki BBQ
01.2016 - 10.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
Bachelor of International Business And Trade - Business
Beijing University of Technology
Beijing ChinaMaster of Commerce - Accounting
University of Sydney
Sydney, NSW03.2008
Skills
- Production Standards
- Shop Organization
- Customer Focus and Communication
- Team Work and Interpersonal
- Accuracy and attention to details
- Money Handling
- Service Quality
- Menu Memorization and Presentation
- Warm and Friendly
Timeline
Shop Assistant/waitress
Taste Of Shang Hai
02.2021 - 03.2022
Waitress
Japanese Teppanyaki BBQ
01.2016 - 10.2018
Bachelor of International Business And Trade - Business
Beijing University of Technology
Master of Commerce - Accounting
University of Sydney
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