FLORENCE LAI
Melbourne,VIC
Summary
Highly-motivated individual with a background in accounting and a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Risk and Intel Officer
Australian Taxation Office
Melbourne, Australia
02.2024 - Current
- Undertake interpretation and synthesis of large amount of data to assist in the preparation of various risk and intelligence reports
- Undertake quality assurance activities to validate the accuracy and relevance of information
- Research, collect and collate information from a variety of sources and escalate observations, information and intelligence as appropriate
- Identify and understand new or emerging potential and identified risks to support risk management
- Train and mentor graduate staff
Client Engagement Officer - Graduate Program
Australian Taxation Office
Melbourne, Australia
02.2023 - 02.2024
- Using digital skills to gather and investigate data from a variety of sources to check the integrity and calculate assessments
- Elicit and use audit skills to develop taxpayer profiles, validate risks and compile evidence to support my recommendations
- Tax technical decision making to determine a tax outcome and inputting data into all mandated ATO systems
- Effective planning to support achieving deliverables and due dates, meeting client expectations and case management outcomes
- Being consultative with stakeholders to develop client skills, using empathy and persuasive language to improve compliance outcomes
Administrative Officer
National Spiritual Assembly of the Baha’is of Australia Inc.
Sydney, Australia
06.2022 - 02.2023
- Drafting and proofreading emails and formal documents
- Meeting agendas preparation
- Logistics for meetings and seminars
Administrative Assistant
Baha’i World Centre
, Haifa, Israel
12.2017 - 12.2019
- Provided day-to-day secretarial support to a board of directors including oversight of all logistical aspects, organized meetings and drafted correspondence, managed office inbox, travel arrangements and obtaining visas
- Prepared financial reports and payment orders, and reconciled cash advances
- Performed receptionist duties
Education
Master of Professional Accounting -
La Trobe University
Bundoora, VIC11-2022
Bachelor of Arts (Behavioural Science), Bachelor of Business (Marketing) -
Monash University
MelbourneSkills
- Strong knowledge of Australian tax laws, financial reporting requirements, and compliance standards
- Skilled in Written Communication
- Effective Time Management
- Detail-Oriented Thoroughness
- Self-Motivated Task Coordination
- Procedure Adherence
- Proficient in Meeting Deadlines
- Skilled in Stakeholder Collaboration
- Proficient in Microsoft Office
References
Available upon request
Volunteer Experience
Regional Statistics Officer | National Spiritual Assembly of the Baha’is of Australia Inc., Sydney, NSW, Australia | 2024
- Establish and maintain a system at the regional level for the collection and utilisation of statistics
- Review the statistics to ensure its integrity and assist stakeholders in its analysis, and utilisation in preparation of reports
- Observe potential gaps as soon as they emerge and assist stakeholders to take remedial action in a timely manner
Junior Youth Spiritual Empowerment Program Mentor| Australian Baha’i Community - Whittlesea Baha’i Community | Jan 2022 - April 2023
- Facilitate a set of texts aimed at strengthening the moral empowerment, literacy, mathematical and scientific skills for young youths age 11-15 years old to be future leaders of their own development and the development of their community,
- Provided a safe space for self expression and friendships to be built
- Accompanied the young youths to engage in social projects such volunteer cleaning at community houses and building community gardens
Affiliations
- Volunteering
- Travelling
- Cooking
Languages
Mandarin
Limited
Malay
Limited
References
References available upon request.
Timeline
Risk and Intel Officer
Australian Taxation Office
02.2024 - Current
Client Engagement Officer - Graduate Program
Australian Taxation Office
02.2023 - 02.2024
Administrative Officer
National Spiritual Assembly of the Baha’is of Australia Inc.
06.2022 - 02.2023
Administrative Assistant
Baha’i World Centre
12.2017 - 12.2019
Master of Professional Accounting -
La Trobe University
Bachelor of Arts (Behavioural Science), Bachelor of Business (Marketing) -
Monash University
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