Florentina Ahmeti
Melbourne
Summary
Previous successful shift manager and crew coach overseeing food service to offer outstanding customer experiences. Good at training crews to respond to customer needs and quickly perform various tasks. Flexible with weekdays and weekend schedules. Confident years of experience supervising employees and dealing with daily customer complaints. Knowledgeable leader with skills in coaching and inspiring fast food service to crew members while enforcing rules. Expert at building positive relationships with staff to create an excellent work atmosphere. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Currently, a skilled picker-packer in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment while operating on feet for extended periods to manage a large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Picker Packer
Chandler Macleod
05.2023 - Current
- Reviewed order slips, picked products, and staged merchandise to be shipped.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Operated equipment like pallet jacks and MHE machinery to move heavy boxes.
- Moved pallets to and from trucks and around the warehouse with MHE machinery to stay on top of demanding schedules.
- Picked and packed order items.
- Collaborated with team members to improve overall productivity and meet tight deadlines in fast-paced environments.
- Moved merchandise using forklifts, pallet jacks, and MHE machinery
Restaurant Shift Manager
Manor Lakes Mc Donalds
9 2019 - 04.2024
- Trained restaurant employees to prepare food, operate cash registers, and keep restaurant cleanliness throughout the shift.
- Addressed customer concerns, complaints, and questions, resulting in outstanding customer service ratings.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
- Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
- Verified prepared food met standards for quality and quantity before being served to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Bachelor of Business - Human Resources
Victoria University- City Campus
378 Little Lonsdale St, Melbourne VIC 3000 05.2024 - Current
High School Diploma -
Wyndham Central College
101 Shaws Rd, Werribee VIC 3030 01.2017 - 10.2022
Skills
Negotiation and Conflict Resolution
undefinedAccomplishments
Hired on the 2nd of September 2019 at Manor Lakes Mc Donalds
Won MVP (most improved team member for the year 2020)
Won crew member of the month of June in 2020 and July in 2021
Qualified Crew Trainer/coach from April 26, 2021
Qualified Shift manager from September 7, 2022, until April 2024
Timeline
Bachelor of Business - Human Resources
Victoria University- City Campus
05.2024 - Current
Picker Packer
Chandler Macleod
05.2023 - Current
High School Diploma -
Wyndham Central College
01.2017 - 10.2022
Restaurant Shift Manager
Manor Lakes Mc Donalds
9 2019 - 04.2024
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