Flynn Higgins
Gold Coast
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled at Nerang RSL & Memorial Club by mastering inventory management and fostering team cohesion. My knack for problem-solving and commitment to cleanliness significantly boosts service quality, showcasing my ability to blend hard skills like bar equipment operation with essential soft skills such as reliability. My proactive approach in training staff and managing inventory significantly boosted service quality, fostering a strong community bond and ensuring compliance with safety standards. I achieved commendable curb appeal as a Groundskeeper with Christchurch City Council, showcasing multitasking prowess and attention to detail.
Overview
5
5
years of professional experience
Work History
Bar Attendant/Cellar Hand/Venue Supervisor
Nerang RSL & Memorial Club
05.2022 - Current
- Managed cash register transactions accurately, ensuring proper handling of payments.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Operated forklifts, pallet jacks, and other necessary equipment to transport kegs and other inventory.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
- I completed my RSA, RSG and have also been trained to work with TAB and Keno. I am also training to be Venue Supervisor
Groundskeeper
Christchurch City Council
01.2020 - 06.2020
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.
- Exhibited punctuality and reliability in completing assigned duties according to established deadlines without compromising quality standards.
Education
Certificate 4 & 5 - Personal Training
NZIS
Christchurch11-2021
High School Diploma -
Christchurch Boys' High School
Christchurch, NZ11-2018
Skills
- Customer service
- Bar equipment operation
- Responsible alcohol service
- Cleanliness and hygiene
- Inventory management
- Drink presentation
- Personnel management
- Problem-solving
- Multitasking
- Highly reliable
Timeline
Bar Attendant/Cellar Hand/Venue Supervisor
Nerang RSL & Memorial Club
05.2022 - Current
Groundskeeper
Christchurch City Council
01.2020 - 06.2020
Certificate 4 & 5 - Personal Training
NZIS
High School Diploma -
Christchurch Boys' High School
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