Flynn Roccisano
Mildura
Summary
2024 Year 12 School Leaver earning a Certificate III in Business and Victorian Certificate of Education. Customer Service Assistant at Coles Supermarkets, with more than four years in the role, which has given me the ability to effectively and efficiently manage and handle Point Of Sale (POS), Cash Handling, Active Listening and Time Management.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Coles Supermarket
09.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Technician
Ifix Mildura
04.2021 - 04.2021
- Engage and provide solutions to customer enquiries.
- Repair and handle customer devices with care and precision.
- Learn the workplace and the operations of a local Business.
- Answer and promptly respond to phone queries.
- Understand Occupational Health and Safety laws in a workplace.
- Complete POS Transactions.
Education
Bachelor of Business (Accounting) -
Torrens University Australia
Melbourne, VIC06-2028
Victorian Certificate of Education - Education Curriculum
Mildura Senior College
Mildura, VIC12-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Cash management
- Product knowledge
- Payment processing
- POS system operation
- Time management
Timeline
Customer Service Cashier
Coles Supermarket
09.2021 - Current
Technician
Ifix Mildura
04.2021 - 04.2021
Bachelor of Business (Accounting) -
Torrens University Australia
Victorian Certificate of Education - Education Curriculum
Mildura Senior College
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