Flynn Wilkinson
Perth,WA
Summary
Dynamic Duty Manager with a proven track record at The Civic Hotel, excelling in team supervision and motivational leadership. Enhanced operational efficiency and customer satisfaction through effective training and resource management. Fostering inclusive communication while driving productivity and profitability in high-pressure environments.
Professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision.
Overview
4
4
years of professional experience
Work History
Duty Manager
The Civic Hotel
Inglewood
07.2023 - 03.2025
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed and assisted with hotel check ins and supervising accommodation bookings
- Experience with 300pax gigs in the ‘Milk bar’, help organising and preparing for patrons and performers.
Bar Supervisor
The Globe
Perth, WA
03.2021 - 03.2023
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Improved customer service rankings by resolving issues quickly and accurately.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
Bartender
The Aviary
Perth, WA
03.2021 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed yardie duty’s, in taking delivery’s and handling stock.
Education
Certificate II - Auslan
North Metropolitan TAFE
Perth, WA08.2023
Certificate II - Hospitality
North Regional TAFE
WA11.2018
Skills
- Time management
- New employee training
- Team supervision
- Motivational leadership
- Proficiency in Auslan (Sign Language)
Languages
Auslan
Professional Working
English
Native or Bilingual
Timeline
Duty Manager
The Civic Hotel
07.2023 - 03.2025
Bar Supervisor
The Globe
03.2021 - 03.2023
Bartender
The Aviary
03.2021 - 03.2021
Certificate II - Auslan
North Metropolitan TAFE
Certificate II - Hospitality
North Regional TAFE