Foram Patel
Melbourne,VIC
Summary
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
9
9
years of professional experience
Work History
Barista all rounder
B2B cafe, Werribee
Melbourne, Vic
08.2025 - 11.2025
- Prepared high-quality espresso beverages using professional equipment.
- Maintained cleanliness and organization of the café workspace.
- Provided excellent customer service to enhance guest satisfaction.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
Owner
Globe coffee house, patisserie & Restaurant, southperth
Southperth, WA
12.2020 - 03.2025
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw budgeting and financial management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained relationships with existing clients by providing superior customer service.
- Created marketing campaigns to attract new customers.
- Developed policies and procedures for the organization.
- Identified new opportunities for growth, expansion, and diversification.
Cafe & Restaurant Manager
Globe coffee house, Patisserie & Restaurant, Southperth
Southperth, WA
01.2018 - 12.2020
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Monitored food quality regularly to ensure it was up to required standards.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Developed and implemented customer service policies and procedures for cafe staff.
- Resolved problems or concerns to satisfaction of involved parties.
- Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
- Recruited, trained, managed and evaluated cafe staff performance.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
Barista Shift Supervisor
Globe coffee house, Patisserie & restaurant, Southperth
Southperth, WA
12.2016 - 01.2018
- Provided expert advice on coffee selection and preparation to enhance customer experience.
- Implemented promotional strategies to increase sales and attract new customers.
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Provided support during peak hours by running drinks or helping out on the register.
Education
MBA - Pharmacy
Gujarat University
India05-2013
Skills
- Inventory management
- Financial management
- Customer service
- Marketing strategy
- Problem resolution
- Budget oversight
- Team leadership
- Supervision and training
- Financial planning
- Business administration
References
References available upon request.
Timeline
Barista all rounder
B2B cafe, Werribee
08.2025 - 11.2025
Owner
Globe coffee house, patisserie & Restaurant, southperth
12.2020 - 03.2025
Cafe & Restaurant Manager
Globe coffee house, Patisserie & Restaurant, Southperth
01.2018 - 12.2020
Barista Shift Supervisor
Globe coffee house, Patisserie & restaurant, Southperth
12.2016 - 01.2018
MBA - Pharmacy
Gujarat University