Franca Fogelberg
Subiaco,WA
Summary
Adept at enhancing customer experiences and sales outcomes, work experience has honed retail and upselling skills. Demonstrated store maintenance and customer service proficiency, significantly contributing to a positive shopping and work environment. Furthermore, work within production management reflects skills in task delegation, scheduling, relationship building etc, ensuring operational excellence and team cohesion.
Overview
6
6
years of professional experience
Work History
Fashion Retail Assistant
Universal Store
06.2023 - Current
- Demonstrated exceptional product knowledge to address customer inquiries accurately and confidently.
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Supported overall store operations, including opening and closing procedures, cash handling, and maintaining store policies adherence.
- Managed fitting rooms by providing prompt assistance to customers while maintaining organization and cleanliness at all times.
Cafe Worker
Krümel Cookies and Crumbs
08.2022 - 01.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Grocery Store Cashier and Night Shift Supervisor
Ica Supermarket
01.2019 - 01.2023
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Promoted a safe working environment by adhering to safety guidelines while operating the cash register system and other equipment.
Assistant
PIXI Makeup
08.2020 - 03.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted with product to ensure cleanliness and quality.
Education
Bachelor of Media And Communication - Screen Production
Edith Cowan University
Perth, WA06.2025
Diploma - Media And Communication
Berghs Schools of Communication
Stockholm, Sweden11.2022
Diploma of Language Studies - English
Loxdale English Centre
Brighton, England06.2021
High School Diploma -
École Française
Stockholm, Sweden06.2020
Skills
Leadership Qualities
Stock Replenishment
Visual Aesthetics
Upselling Strategies
Customer Service
Store Maintenance
Sales Reporting
Production Scheduling
Relationship Building
Production Operations
Scope Management
Task Delegation
Languages
Swedish
Native or Bilingual
English
Native or Bilingual
German
Limited Working
Timeline
Fashion Retail Assistant
Universal Store
06.2023 - Current
Cafe Worker
Krümel Cookies and Crumbs
08.2022 - 01.2023
Assistant
PIXI Makeup
08.2020 - 03.2021
Grocery Store Cashier and Night Shift Supervisor
Ica Supermarket
01.2019 - 01.2023
Bachelor of Media And Communication - Screen Production
Edith Cowan University
Diploma - Media And Communication
Berghs Schools of Communication
Diploma of Language Studies - English
Loxdale English Centre
High School Diploma -
École Française
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