Francella Drummond
Derby,WA
Summary
I'm a young indigenous woman who is willing to work in different job environments and to seek and maintain full-time or casual positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Level 1 F&B Attendant
Tastys Cafe
02.2021 - 09.2021
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for over 75 guests.
- Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
- Collaborated with the kitchen team to ensure timely delivery of food orders, maintaining high-quality standards.
- Performed cashier duties and reconciled till totals at the beginning and end of each shift.
- Managed day to day customer phone orders of approximately 30 plus incoming calls. etc takeaway and catering.
Office Assistant
Shane Cox Building And Maintenance
12.2019 - 02.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with 20 plus customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Organizing day to day tasks for clients and maintaining an up-kept work environment.
Assistant Teacher
Derby District High School
04.2019 - 10.2019
- Oversaw 25 plus students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
Receptionist
Winun Ngari Aboriginal Corporation
03.2018 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Year 12 -
Derby District High School
Derby, WA10.2020
Skills
- Communication
- Active Listening
- Customer Service
- Time Management
- Teamwork
- Organization skills
Timeline
Level 1 F&B Attendant
Tastys Cafe
02.2021 - 09.2021
Office Assistant
Shane Cox Building And Maintenance
12.2019 - 02.2020
Assistant Teacher
Derby District High School
04.2019 - 10.2019
Receptionist
Winun Ngari Aboriginal Corporation
03.2018 - 09.2018
Year 12 -
Derby District High School
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