Frances Abou-Ghalioum
Reservoir,VIC
Overview
11
11
years of professional experience
Work History
Administration officer / Receptionist
DOCTORS OF GLENROY
01.2020 - Current
- Receptionist duties such as diary management
- Answering phone calls and handling queries
- Managing patient files and handling correspondence
- Responsible for recruitment processes
- Keeping the clinic up to date with medicare regulations
- Filing for grants and funding
- Ordering of medical supplies
- Handling of request of reports from other practitioners, lawyers and courts and transfer of patient records.
CUSTOMER SERVICE REPRESENTATIVE
Crown casino
01.2019 - 01.2020
- First point of contact for crown customers
- Assisted in maintaining floor appearance
- Assisted crown rewards members with enquires regarding point system.
TUTOR
SELF EMPLOYED
01.2018 - 01.2020
- Tutors students from year 1-12 in the following subjects: Health and Human Development, English, Further Mathematics, Legal studies, Literature, Dance, Theatre studies.
RECPTIONIST
BT FACTORY BROADMEADOWS
01.2019 - 03.2019
- Handled invoices and orders
- Answered phone and fax orders
- Organized order lists for truck drop offs
- Calculated earning and spending’s
- Calculated weekly targets and what can be done to ensure they are achieved.
RESTURANT MANAGER
The hanging Gardens Lygon Street
01.2016 - 01.2019
- Manager of the entire restaurant
- Hired and trained staff
- Handled advertising of the store, including monitoring and editing social media pages such as Instagram and Facebook
- Ran private functions, organizing entertainment for functions
- Waitress, barista and bar tender
- Managed shifts with over 150 guests
- Handled invoices and orders
- Completed online modules and training
- Delegated tasks to team members and created strategic plans for busy shifts.
SHIFT SUPERVISOR – TEAM COACH
Kentucky Fried Chicken Preston
01.2015 - 01.2018
- Served customers and took customers order in restaurant as well as drive thru
- Packed and served meals
- Handled cash
- Worked well with other team members
- Completed tasks given and followed store procedures
- Trained and hired team members for KFC and ensured that they met company requirements
- Managed shifts both opening and closing the store
- Worked to reach hourly targets
- Managed teams of over six team members
- Office work including float counting, till counting, invoices and orders.
RECEPTIONIST
Lotus medical centre Brunswick
01.2016 - 01.2016
- Worked over the summer as a day time receptionist
- Booked appointments
- Answered phone calls and answered emails
- Organized work stations and ordered equipment
- Contacted patients when results were received.
BIRTHDAY HOST- BARISTA – WAITRESS
lollipops playland bundoora
01.2013 - 01.2016
- Hosted birthday parties
- Waited tables
- Hosted private functions
- Money Handling
- Barista
- Receptionist.
WORK EXPIERENCE WITH A YOUTH GROUP
Northland Youth Centre PRESTON
05.2015 - 05.2015
- Ran drop in sessions
- Spoke with sponsors and wrote letters describing the work the center does
- Spoke with troubled youth and offered them support services
- Engaged in activities with youth group members and organized days of activities
- Organized paperwork and files.
Education
CERTIFICATE III IN RETAIL OPERATIONS -
YUM CORPORATION
CERTIFICATE IIII IN DANCE PRACTICES -
Northern School of Arts and Technology
QUALIFIED BARISTA -
The Coffee School
DUKE OF ED -
RESERVOIR HIGH SCHOOL
CERTIFICATE OF FIRST AID -
RESERVOIR HIGH SCHOOL
VCE -
RESERVOIR HIGH SCHOOL
01.2017
Skills
- Flexible
- Manageable
- Adaptable
- Versatile
- Punctual
- Leadership
- Hardworking and motivated
- Efficient
- Ability to work under pressure
- Time management
- Proficient Microsoft office skills
Awards
- Humanities award 2017 – Reservoir High School
- Victorian Trainee Of the year 2017 – Finalist
- Latrobe University Vice Chancellor Scholarship 2018 – Winner
- Legal Studies Academic Achievement Award 2017 – Reservoir High School
- Perseverance and Resilience towards academic’s award 2017 – Reservoir High School
- Production Award 2017 – Reservoir High School
- Robert Lamb All Rounder Award – 2015, 2016, 2017
References
Referees available upon request
Languages
Arabic
Professional Working
Timeline
Administration officer / Receptionist
DOCTORS OF GLENROY
01.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
Crown casino
01.2019 - 01.2020
RECPTIONIST
BT FACTORY BROADMEADOWS
01.2019 - 03.2019
TUTOR
SELF EMPLOYED
01.2018 - 01.2020
RESTURANT MANAGER
The hanging Gardens Lygon Street
01.2016 - 01.2019
RECEPTIONIST
Lotus medical centre Brunswick
01.2016 - 01.2016
WORK EXPIERENCE WITH A YOUTH GROUP
Northland Youth Centre PRESTON
05.2015 - 05.2015
SHIFT SUPERVISOR – TEAM COACH
Kentucky Fried Chicken Preston
01.2015 - 01.2018
BIRTHDAY HOST- BARISTA – WAITRESS
lollipops playland bundoora
01.2013 - 01.2016
CERTIFICATE III IN RETAIL OPERATIONS -
YUM CORPORATION
CERTIFICATE IIII IN DANCE PRACTICES -
Northern School of Arts and Technology
QUALIFIED BARISTA -
The Coffee School
DUKE OF ED -
RESERVOIR HIGH SCHOOL
CERTIFICATE OF FIRST AID -
RESERVOIR HIGH SCHOOL
VCE -
RESERVOIR HIGH SCHOOL
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