Francesca Dowling
Canning Vale,WA
Summary
Hey there!
I'm Francesca Dowling, and I've got a bit of a mixed bag when it comes to experience—I've managed a shoe shop, written for a local paper, and even whipped up some killer lattes at Café Nina. Now, I'm eyeing a spot behind the counter at Kwick Koffee!
Right now, I'm juggling online studies and living just around the corner from your spot, so I figured, why not join the crew? I'm all about making killer coffee, friendly customer service, and being part of a tight-knit team. Ready to dive in and brew up some great experiences for your regulars!
Overview
6
6
years of professional experience
Work History
Retail Manager
Tango's Shoes
Nelson, New Zealand
10.2022 - 02.2024
- Managed retail shoe shop operations
- Handled inventory and ordering
- Trained staff in customer service and sales
- Implemented marketing strategies
- Resolved customer issues promptly
- Provided personalised assistance to customers
- Used product knowledge to recommend shoes
- Demonstrated features and benefits
- Employed sales techniques for upselling
- Focused on positive customer experience
Junior Journalist
Mercury Bay Informer
Whitianga, New Zealand
10.2021 - 10.2022
- Conducted thorough research and interviews for news stories
- Established and nurtured relationships with key sources
- Broke exclusive stories ahead of competitors
- Edited and proofread articles for accuracy and consistency
- Ensured adherence to AP style guidelines
- Promoted articles on social media platforms
- Engaged with readers to drive traffic to the publication's website
- Wrote compelling and informative articles based on research and interviews
- Crafted engaging narratives to captivate readers and convey complex information effectively
Barista/FOH Team Member
Cafe Nina
Whitianga, New Zealand
01.2018 - 10.2021
- Prepared and served handcrafted espresso beverages to customers in a fast-paced cafe environment.
- Maintained cleanliness and organisation of front of house area, ensuring a welcoming atmosphere for guests.
- Provided exceptional customer service by consistently engaging with patrons, anticipating their needs, and resolving any issues.
- Collaborated with team members to efficiently fulfill orders, restock inventory, and uphold quality standards for food and beverages.
Education
Certificate IV - Work Health And Safety
Pinnacle Safety And Training
Perth05-2024
High School Diploma -
Mercury Bay Area School
Whitianga NZ12-2019
Skills
- Coffee preparation
- Latte art
- Milk steaming and texturing
- Coffee brewing methods
- Food handling
- Customer service
- Efficiency and multitasking during peak hours
- Maintaining cleanliness and organisation in the coffee station
- Quality control and consistency in beverage preparation
Affiliations
I am passionate about various personal interests and hobbies. These include traveling, hitting the gym, engaging in language exchange programs, honing my photography skills, volunteering for meaningful causes, and immersing myself in reading and writing. These activities not only enrich my life but also contribute to my personal growth and overall well-being.
Accomplishments
- MVP Mercury Bay Netball 2018, 2017, 2015
- NCEA Level 3 Top in Horticulture, English Literature, Health and History
- NCEA Level 2 Top in Horticulture, Business Studies and History
- NCEA Level 1 Top in Horticulture, English and Society, Business Studies
References
References available upon request.
Timeline
Retail Manager
Tango's Shoes
10.2022 - 02.2024
Junior Journalist
Mercury Bay Informer
10.2021 - 10.2022
Barista/FOH Team Member
Cafe Nina
01.2018 - 10.2021
Certificate IV - Work Health And Safety
Pinnacle Safety And Training
High School Diploma -
Mercury Bay Area School
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