FRANCESCA JUDITH IMENEO

Maintain accurate and confidential participant records, progress notes and incident reports

Communicate effectively with allied health professionals, families and support coordinators

Support individuals in a respectful, calm and professional manner

Follow organisational policies relating to safety, privacy and duty of care

Provided administrative support including minute taking, file management, and client/team correspondence

Scheduled meetings, liaised with stakeholders, and coordinated internal communications

Assisted with audits, compliance checks, and internal process reviews

Contributed to team projects, including process improvement initiatives

Maintained accurate documentation and supported smooth workflow

Managed and updated staff rosters, ensuring adequate coverage during peak periods

Acted as first point of contact for customer enquiries via phone and in person

Processed payments and coordinated telephone and online orders during COVID restrictions

Trained and supported new staff in systems, procedures and customer service standards

Built strong relationships with regular customers, delivering warm, respectful service

Assisted the Risk Services team with internal auditing and administrative support

Prepared and maintained accurate records, including meeting minutes and client data

Shadowed client meetings and contributed to reports, supporting team deliverables

Worked in a consultancy team auditing complex data sets and converting all of MONSU’s office and event activities into CO2 emissions

Performed analytics for the business’ carbon footprint

Set targets and provided solutions for MONSU’s 2025 net zero emissions target.