Francesca Platt
Kangaroo Point,QLD
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Banking Consultant
Suncorp Bank
06.2023 - Current
- Exceeded personal sales targets consistently by utilizing effective communication skills and building rapport with clients.
- Delivered exceptional customer service through active listening techniques, empathetic responses, and timely follow-ups on inquiries or concerns.
- Educated customers on available products and services, enabling informed decision-making and heightened satisfaction levels.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers and branch accurately at the end of each shift, minimizing discrepancies in financial records as both teller and treasurer
Supermarket Supervisor
Coles
02.2022 - 05.2023
- Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Crew Person
McDonalds
11.2017 - 03.2022
- Contributed to sales growth through upselling promotional items and meal deals.
- Increased repeat business by providing exceptional customer service experiences.
- Collaborated with team members to ensure smooth operations and high-quality service.
Education
Wavell State High School
Wavell Heights, QLD11.2021
Skills
- Documentation skills
- Analytical Thinking
- Customer Service
- Goal-oriented mindset
- Risk management policies
Certification
Tier 2 Personal Advice Deposit Products
Timeline
Customer Banking Consultant
Suncorp Bank
06.2023 - Current
Supermarket Supervisor
Coles
02.2022 - 05.2023
Crew Person
McDonalds
11.2017 - 03.2022
Wavell State High School
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