Francine Chrysan
Connells Point/Sydney,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Uber Partner
Attache
Mykonos
07.2023 - 09.2023
- Driver
- Provided helpful information about local attractions or points of interest upon request from customers.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Followed company policies and procedures related to driver conduct on the road.
- Attended weekly meetings with fellow drivers in order to discuss best practices on the job.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
Restaurant manager Liasti Mykonos
04.2022 - 09.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed accounts payable, accounts receivable and payroll.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
GUEST RELATION SPECIALIST: ASTIR VOULIAGMENI RESORT
Four season
Athens/Greece
01.2018 - 01.2021
- Monitored staff for guest services competency and efficiency in responding to individual needs.
- Educated guests about available amenities and coordinated delivery of desired services.
- Utilized social media platforms to respond quickly and effectively to customer queries or complaints.
- Assisted guests with check-in, check-out, and other inquiries in a timely manner.
- Performed administrative tasks related to tracking customer data and maintaining records.
- Created detailed reports regarding guest relations activities on a weekly basis.
- Participated in various promotional campaigns designed to attract more customers.
- Provided exceptional customer service to all guests throughout their stay.
RESERVATIONS-HOSTESS : ATHENS MARRIOTT HOTEL
06.2020 - 10.2020
- Trained reservations team of [Number] to swiftly respond to email room bookings and keep room inventories accurate.
- Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
- Conducted regular meetings with the team of reservation agents to discuss performance.
- Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
- Maintained accurate records of customer interactions and transactions in the system database.
- Responded promptly to all customer complaints regarding reservations services.
- Utilized [Type] computer software to keep accurate records of revenue and booking levels.
- Utilized software applications such as Microsoft Office Suite and hotel-specific programs for day-to-day tasks.
SALES REPRESENTATIVE : PRESS ADDICTION (PRINTING AND RENOVATING COMPANY)
01.2018 - 01.2019
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
GUEST RELATIONS AND RESERVATIONS: B-BLUZ CAFE-BAR HALANDRI
01.2017 - 01.2018
SALES MANAGER AT MEGA GYM METAMORFOSI
01.2015 - 01.2018
- Achieved company growth and brand development through market expansion and sales.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Executed strategic sales plans to expand customer base and revenue.
- Implemented process changes to streamline sales department workflow.
- Maintained accurate records of all transactions between customers and company representatives.
SUPERVISOR AT TENNIS CLUB ΜΑΡΟΥΣΙ
01.2014 - 01.2016
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through market expansion and sales.
- Provided support in developing creative concepts for ad campaigns.
- Ensured compliance with applicable laws and regulations related to marketing, advertising, and promotions.
- Coordinated with external vendors to design promotional materials such as brochures and flyers.
- Created presentations for internal meetings regarding marketing initiatives.
- Identified opportunities for collaboration with influencers or bloggers in order to expand reach within target audiences.
- Organized trade shows and special events for customers and prospects.
- Generated ideas for new products or services based on customer feedback.
SALES MANAGER AT SOMAPLUS-PILATES STUDIO
01.2014 - 01.2015
- Utilized CRM systems to manage client information and track progress.
- Delivered sales presentations to prospective clients, closing deals effectively.
- Monitored competition, adjusting pricing strategies accordingly.
- Facilitated regular training sessions for sales team members.
ΒΑΒΥ SITTING 1-8 YEAR OLD AND TUTORING ENGLISH
Lifeguard Hellas
01.2012 - 01.2014
- Developed and implemented age-appropriate activities to promote social, physical, and cognitive development of two year old children.
- Prepared meals for both mother and baby according to dietary needs and restrictions.
- Developed individualized plans for each baby based on age-appropriate activities that stimulate physical, mental and social development.
- Ensured a safe environment for the baby by monitoring vital signs and providing appropriate care.
CHIEF STEWARDESS- MOTOR YACHT KEDAVROS 27 m 2
06.2011 - 10.2011
- Communicated effectively with ground personnel via radio communication devices prior to take off and after landing.
- Greeted passengers and provided assistance with boarding procedures.
- Attended regular training sessions on aircraft safety protocols, customer service standards and operational procedures.
- Provided first aid care for ill or injured passengers during flights.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
ORGANISING ASSISTANT HEAD WAITRESS FOR VIP EVENTS
01.2009 - 01.2011
- Inspected dining areas regularly for cleanliness and tidiness.
- Assisted with training new employees on VIP Host job duties.
- Resolved any customer complaints or issues in a professional manner.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Organized special events such as birthdays, anniversaries, and corporate functions.
- Greeted and welcomed guests in a friendly manner.
- Displayed friendly attitude towards all guests while working in a fast-paced environment.
- Followed company guidelines related to health codes standards and sanitation regulations.
RESERVATIONS-HOSTESS: NICE AND EASY ASTIR VOULIAGMENIS
Four seasons
10.2018 - 05.2019
- Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
- Maintained accurate records of customer interactions and transactions in the system database.
- Responded promptly to all customer complaints regarding reservations services.
- Assisted guests daily, providing exceptional service and effective problem-solving.
HEAD WAITRESS:LIKE HOME BAR NAXOS
01.2017
ORGANISATION AND EVENTS FOR CHILDREN'S ENTERTAINMENT: PEPES FOOTBALL CLUB 5X5
01.2016
- Developed strategies to promote upcoming events on social media platforms.
- Facilitated communication between various departments before, during, and after an event.
- Provided customer service support during events, ensuring guests had a positive experience.
- Monitored event progress throughout the day and made adjustments as needed.
- Organized and managed the setup of event venues, including decorations and equipment.
- Resolved any customer complaints or concerns received during an event in a professional manner.
- Ensured compliance with all relevant health and safety regulations at each event venue.
- Recruited volunteers to help staff events as needed, providing them with necessary training.
- Maintained accurate records of all expenses associated with each event.
RECEPTIONIST AT BODYSCAPE GYM
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Handled diverse needs for clients in-person, by phone or through email.
- Displayed professional standards at reception desk to impress visitors.
- Received parcels, routed mail and opened packages for staff.
- Maintained office supply inventory and placed orders to meet demand.
- Obtained and processed payments from clients for products and services.
- Performed data entry and other administrative tasks to support departments.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Organized files and spreadsheets to simplify staff access or retrieval.
SOLO STEWARDESS ON 30m M/Y LARATHENA
- Managed and coordinated all aspects of catering events to ensure successful delivery of services.
- Reviewed invoices from vendors for accuracy before submitting payment requests.
- Provided detailed reports summarizing expenses incurred for each event.
- Collaborated with other departments to coordinate services for guests.
- Maintained inventory of food, beverages, and supplies, ordering additional items as needed.
- Participated in monthly meetings with executive chefs to discuss menu changes or other operational matters.
- Created menus based on seasonal ingredients and customer preferences.
- Organized daily operational needs such as linens and cleaning supplies.
- Ensured health code standards were met in all areas of the restaurant.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Education
First Aid - Health Education
Lifeguard Hellas
Athens 06-2022
BUSINESS AND ADMINASTRATION IN THE DIVISION OF TOURISM AND HOSPITALITY -
ATEI PIRAEOUS
01.2011
8TH SENIOR HIGH SCHOOL -
AMAROUSIOU
01.2010
Some College (No Degree) - Security And Protective Services
VIP Security/bodyguard Training
AthensSkills
- EXCELLENT KNOWLEDGE OF INTERNET AND SOCIAL MEDIA
- SOFTONE
- SALES
- I-HOST
- RESDIARY
- ADAPTABILITY AND RESPONSIVENESS
- EXCELLENT MULTI-TASKER
- FLEXIBLE SCHEDULE AVAILABILITY
- WORKS WELL AS PART OF A TEAM
- ABLE TO WORK IN CONTINUOUSLY-STANDING POSITION
- COURTEOUS AND HELPFUL
- LUXURY GUEST-SERVICES
- ENERGETIC FRIENDLY AND ENTHUSIASTIC
- EXPERIENCE WITH CATERING AND EVENTS
- STAFF TRAINING
- RESOLVE GUESTS CONCERNS AND COMPLAINTS
- Valid Driver's License
- First Aid Certification
- Clean Driving Record
Personal Info
Non smoker
No tattoos
Drivers license
Height 1.75
Personal Information
- Date of Birth: 08/03/1993
- Nationality: AUSTRALIAN GREEK
- Marital Status: SINGLE
Languages
- ENGLISH/GREEK, NATIVE
- ENGLISH, CAMBRIDGE CERTIFICATE OF LOWER
- ENGLISH, CERTIFICATE OF PROFICIENCY
- FRENCH, DELF B1
Hobbies and Interests
- ATHLETICS
- TRAVELLING
- PIANO AND CHOIR AT KODALY MUSIC SCHOOL (PERFORMED AT MEGARO MOUSIKIS AND FOR THE 2004 OLYMPICS TEMPLE OF THE OLYMPIAN ZEUS)
- Volunteer
Timeline
Uber Partner
Attache
07.2023 - 09.2023
Restaurant manager Liasti Mykonos
04.2022 - 09.2022
RESERVATIONS-HOSTESS : ATHENS MARRIOTT HOTEL
06.2020 - 10.2020
RESERVATIONS-HOSTESS: NICE AND EASY ASTIR VOULIAGMENIS
Four seasons
10.2018 - 05.2019
GUEST RELATION SPECIALIST: ASTIR VOULIAGMENI RESORT
Four season
01.2018 - 01.2021
SALES REPRESENTATIVE : PRESS ADDICTION (PRINTING AND RENOVATING COMPANY)
01.2018 - 01.2019
GUEST RELATIONS AND RESERVATIONS: B-BLUZ CAFE-BAR HALANDRI
01.2017 - 01.2018
HEAD WAITRESS:LIKE HOME BAR NAXOS
01.2017
ORGANISATION AND EVENTS FOR CHILDREN'S ENTERTAINMENT: PEPES FOOTBALL CLUB 5X5
01.2016
SALES MANAGER AT MEGA GYM METAMORFOSI
01.2015 - 01.2018
SUPERVISOR AT TENNIS CLUB ΜΑΡΟΥΣΙ
01.2014 - 01.2016
SALES MANAGER AT SOMAPLUS-PILATES STUDIO
01.2014 - 01.2015
ΒΑΒΥ SITTING 1-8 YEAR OLD AND TUTORING ENGLISH
Lifeguard Hellas
01.2012 - 01.2014
CHIEF STEWARDESS- MOTOR YACHT KEDAVROS 27 m 2
06.2011 - 10.2011
ORGANISING ASSISTANT HEAD WAITRESS FOR VIP EVENTS
01.2009 - 01.2011
RECEPTIONIST AT BODYSCAPE GYM
SOLO STEWARDESS ON 30m M/Y LARATHENA
First Aid - Health Education
Lifeguard Hellas
BUSINESS AND ADMINASTRATION IN THE DIVISION OF TOURISM AND HOSPITALITY -
ATEI PIRAEOUS
8TH SENIOR HIGH SCHOOL -
AMAROUSIOU
Some College (No Degree) - Security And Protective Services
VIP Security/bodyguard Training